The company is seeking an L2 Operation & Support Engineer to join their team focused on the company CDI/MCS products, specifically On-Demand Connectivity (ODC) and eUICC IoT Manager (eIM). The successful candidate will utilize their software engineering skills to build, maintain, support, and optimize mission-critical, cloud-native systems and applications, ensuring that our ODC & eIM solutions are reliable, scalable, and performant.
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For over 50 years, the company has been a trusted partner of the Kingdom of Saudi Arabia, providing advanced solutions in Defence, Public Security, Civil Aviation, Space, Enterprise, and Cybersecurity. The company is committed to supporting the Saudi Vision 2030 by localizing defense technologies and strengthening local capabilities.
Job Responsibilities:
- Infrastructure & Automation: Design, develop, and automate infrastructure using Infrastructure-as-Code (IaC) principles. Maintain robust CI/CD pipelines using GitLab.
- Cloud Operations: Install, configure, and manage Kubernetes-based solutions on Google Cloud Platform (GCP).
- System Reliability: Manage production systems with a "you build it, you run it" mindset, including real-time system monitoring and incident response.
- Integration & Support: Serve as a technical bridge between development, validation, and customers, participating in a 24/7 onsite support team.
- Documentation: Prepare technical documentation and customer acceptance plans to promote continuous process improvement.
- Team Collaboration: Contribute to team growth through knowledge sharing and technical training.
Job Skills & Qualifications:
- Education: Degree in Computer Science or related discipline.
- Experience: 4+ years in systems administration or integration engineering with a focus on critical production systems.
- Cloud & Orchestration: Advanced knowledge of public cloud (preferably GCP), Kubernetes, and container orchestration technologies.
- Automation & Scripting: Proficient in Bash, Python, or Perl, with experience in Terraform and Helm.
- Linux: Minimum 3 years of advanced Linux experience.
- Networking: Strong understanding of networking protocols and concepts.
- APIs: Deep knowledge of HTTP(S), SOAP, and REST APIs.
- Databases: Hands-on experience with Cassandra and MySQL.
- Preferred Telecom Domain Experience: Familiarity with eSIM technologies and telecommunications infrastructure.
- Development Background: Experience in Java is highly preferred.
Behavior Competencies:
- Mindset: Customer-oriented, analytical, and a strong team player.
- Communication: Excellent communication skills to manage conflicts in a dynamic environment.
- Adaptability: Quick learner, flexible with hours, and willing to work onsite in a 24/7 support environment.
