L2 Support Team Lead (Java & .Net)

About the Job: As an L2 Support Team Lead (Java & .Net) based in Riyadh, Saudi Arabia, you will lead and manage a team focused on application support for Java, .NET, integration, and GT-SUITE. Your role will encompass team leadership, technical operations, and documentation responsibilities to ensure high service quality and compliance with SLAs.

Team Leadership:

• Lead and manage the L2 application support team.
• Assign workloads, set priorities, and consistently ensure SLA compliance.
• Provide mentorship, technical guidance, and performance evaluation for team members.

Technical Operations:

• Serve as a point of escalation for complex technical issues from L1 support.
• Investigate and resolve incidents related to Java and .NET-based applications and GT-SUITE models.
• Collaborate with L3 developers, QA, and infrastructure teams for timely bug fixes and support.
• Oversee deployment, patching, and configuration management tasks.

Documentation & Communication:

• Maintain documentation for support procedures, known errors, and FAQs.
• Prepare and present performance and incident reports to management.
• Facilitate collaboration with business users, project managers, and technical teams for issue resolution and process enhancements.

GT-SUITE Specific Support:

• Support users in executing GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability.
• Work with engineering teams utilizing GT-SUITE to ensure uptime and effectiveness of simulation workflows.

Mandatory Skills:

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• Proficiency in supporting Java (Spring Boot, JSP, servlets) and .NET applications (ASP.NET MVC, .NET Core).
• Experience with integration tools such as MQ, APP connect, and API connect.
• Knowledge of GT-SUITE, including simulation support and troubleshooting.
• Strong understanding of SQL, Windows/Linux environments, and web application architectures.
• Familiarity with ticketing systems (ServiceNow, JIRA) and ITIL service management practices.

Preferred Skills:

• ITIL Foundation certification.
• Experience with monitoring/logging tools like ELK stack, Splunk, or AppDynamics.
• Cloud platform knowledge (Azure or AWS) for hosting Java/.NET applications.
• Exposure to CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.
• Understanding of REST APIs and web application security.

Soft Skills:

• Strong leadership, coaching, and interpersonal skills.
• Excellent communication skills, both verbal and written, with diverse stakeholders.
• Analytical problem-solving abilities with a keen attention to detail.
• Capable of managing priorities under pressure and meeting strict deadlines.

Language Requirements:

• English: C2 Proficient

Work Conditions: At DXC Technology, we emphasize strong connections and community, prioritizing an in-person collaborative work model while offering flexibility for individual circumstances and well-being. We are dedicated to fostering an inclusive environment where everyone can succeed.