About the Job:
As an L2 Support Team Lead (Java & .Net) based in Riyadh, Saudi Arabia, you will lead and manage a team focused on application support for Java, .NET, integration, and GT-SUITE. Your role will encompass team leadership, technical operations, and documentation responsibilities to ensure high service quality and compliance with SLAs.
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Team Leadership:
- Lead and manage the L2 application support team.
- Assign workloads, set priorities, and consistently ensure SLA compliance.
- Provide mentorship, technical guidance, and performance evaluation for team members.
Technical Operations:
- Serve as a point of escalation for complex technical issues from L1 support.
- Investigate and resolve incidents related to Java and .NET-based applications and GT-SUITE models.
- Collaborate with L3 developers, QA, and infrastructure teams for timely bug fixes and support.
- Oversee deployment, patching, and configuration management tasks.
Documentation & Communication:
- Maintain documentation for support procedures, known errors, and FAQs.
- Prepare and present performance and incident reports to management.
- Facilitate collaboration with business users, project managers, and technical teams for issue resolution and process enhancements.
GT-SUITE Specific Support:
- Support users in executing GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability.
- Work with engineering teams utilizing GT-SUITE to ensure uptime and effectiveness of simulation workflows.
Mandatory Skills:
- Bachelor's degree in Computer Science, IT, Engineering, or a related field.
- Proficiency in supporting Java (Spring Boot, JSP, servlets) and .NET applications (ASP.NET MVC, .NET Core).
- Experience with integration tools such as MQ, APP connect, and API connect.
- Knowledge of GT-SUITE, including simulation support and troubleshooting.
- Strong understanding of SQL, Windows/Linux environments, and web application architectures.
- Familiarity with ticketing systems (ServiceNow, JIRA) and ITIL service management practices.
Preferred Skills:
- ITIL Foundation certification.
- Experience with monitoring/logging tools like ELK stack, Splunk, or AppDynamics.
- Cloud platform knowledge (Azure or AWS) for hosting Java/.NET applications.
- Exposure to CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.
- Understanding of REST APIs and web application security.
Soft Skills:
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication skills, both verbal and written, with diverse stakeholders.
- Analytical problem-solving abilities with a keen attention to detail.
- Capable of managing priorities under pressure and meeting strict deadlines.
Language Requirements:
Work Conditions:
At DXC Technology, we emphasize strong connections and community, prioritizing an in-person collaborative work model while offering flexibility for individual circumstances and well-being. We are dedicated to fostering an inclusive environment where everyone can succeed.
