We’re expanding our Learning team within the company Operations! If you’re interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you. The Last Mile Learning Specialist works with Operations Managers, Area Managers, and associates, constantly improving the long-term capabilities of the area to which they are assigned.
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The ideal candidate will have excellent communication skills, be comfortable speaking in front of groups and one-on-one, and be able to give and receive feedback effectively. They should have the ability to follow up and meet time commitments and deadlines, be goal-oriented, and provide insight to area managers. A dedication to the success of others, a constant "customer obsessed" mindset, and a positive "can do" attitude that appreciates teamwork are essential.
Responsibilities
- Measure associate performance around Safety, Quality, and Productivity.
- Apply learning tools to improve operation metrics.
- Improve associates' job-related skills; develop, maintain, and apply learning tools (methods, checklists, and skill building agreements) to encourage associate development.
- Assist in driving the success of peak and non-peak training plans.
- Execute all standard trainer tasks as outlined on Trainer Standard Work Checklist.
- Deliver network standard technical training.
- Partner with Operations Leaders to evaluate and improve training processes within work areas.
- Directly coach associates to improve job performance.
- Manage training compliance to ensure accurate training records are housed correctly.
