The L&D Delivery Manager is a client-facing leadership role within the company Managed Services, responsible for designing, delivering, and continuously improving learning and development programs for multiple clients, including government entities in KSA. The role requires frequent travel to Riyadh and close collaboration with client stakeholders to ensure high-impact, tailored L&D solutions.
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Location: Riyadh
Key Responsibilities
- Lead the end-to-end delivery of L&D programs for multiple Managed Services clients, ensuring alignment with client needs and the company quality standards.
- Act as the primary L&D contact for client stakeholders, building strong relationships and providing expert guidance on people's development.
- Conduct training needs analysis for business units, with a focus on KSA government clients and regulatory requirements.
- Oversee the implementation, optimization, and reporting of learning management systems (LMS), with a preference for experience in SAP SuccessFactors (SAP SF) or similar platforms.
- Advise clients on new training solutions and market trends, ensuring programs address competency gaps and deliver measurable ROI.
- Develop progress reports and dashboards, and present outcomes to both internal and client leadership.
- Ensure compliance with contractual obligations, manage budgets, and drive continuous improvement in L&D delivery.
- Travel regularly to Riyadh and client sites as required.
- Manage client expectations and understand their unique L&D needs while providing strategic advisory services.
Preferred Experience & Skills
- Proven experience in L&D management within a Managed Services or consulting environment.
- Strong background working with KSA government clients and familiarity with government systems and protocols.
- Hands-on experience with LMS platforms, especially SAP SuccessFactors (SAP SF), SAP Litmos, Oracle Learn, and local platforms.
- Excellent stakeholder management, communication, and presentation skills.
- Ability to manage multiple projects and client relationships simultaneously.
- Proficient in English; Arabic is an advantage.
Education
- Bachelor's degree (Master’s preferred) in Human Resources, Education, Business Administration, or related field.
Minimum Experience Required
- Minimum 7 years in L&D, with at least 3 years in a managerial or leadership role.
Travel Requirements
- Regular travel to Riyadh and client sites as required.
Government Clearance Required?
