About the Role
As a Lead Auditor within the Certification Department, you will report to the Operations Lead UAE and the Certification Manager. Your role will involve conducting external audits in accordance with ISO standards, and managing relationships with clients to ensure high levels of satisfaction during the audit process.
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Key Working Relationships
- Certification Manager
- Technical Manager
- Operations Lead
- Other Senior Lead Auditors and Auditors
- Sales Team
- Technical Team
- RCL, ICC & TIQ
- Business Unit Heads
- Cross-functional Teams (technical teams and other BUs)
- Customers / Clients / Project Management Consultants
Minimum Required Qualifications
-
Specialty
- External audits in accordance with ISO standards including Planning, Conducting, and Executing complete certificate cycle.
- Qualified auditor for:
- QHSE
- BCMS
- EnMS and AMS (preferred)
- Fluency in English and Arabic is an added advantage
-
Education
- Bachelor’s degree / Master’s degree
-
Training
- ISO 9001:2015
- ISO 14001:2015/ 2026
- ISO 45001:2018
- ISO 22301:2019
- Client handling and customer service
- Preferred: ISO 50001, ISO 55001, ITSMS/ISMS/PIMS
-
Technical Knowledge
- Knowledge of the Management system and ISO HLS
- Knowledge of ISO standards and ISO 17021, IAF and Accreditation requirements
- NACE code classification and technical classification of industries
- Knowledge of Outlook, Office 365 (Word, Excel), planning and scheduling software applications, etc.
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Experience
- Minimum of 5 years’ experience in successfully executing, planning, and completing audits for IMS/QHSE/BCMS for marine, oil, and gas clients.
Responsibilities / Authorities / Accountabilities
Primary Functions
- Audit planning, execution, and management of certification activities (opening, closing, completing reports, and submission to the technical center for approval).
- Coordinate with clients and manage key relationships with clients and organizations.
- Perform other tasks assigned by the Certification Leadership.
- Conduct audits impartially and without any conflict of interest, maintaining integrity throughout the process.
Client Relationship Management
- Engage as a team player and foster collaboration among teams.
- Manage client expectations during audits and provide regular updates on audit progress, NCR management, and report completion.
- Handle technical queries and ensure reports meet technical requirements.
- Strive to achieve a high level of client satisfaction.
Business Requirements
- Conduct audits impartially and without any conflict of interest, demonstrating integrity in all audit processes.
- Follow and fulfill field and travel-related Health, Safety, and Environmental (HSE) requirements.
- Conduct audits as per accreditation and requirements.
- Track, manage, and communicate plans and schedules consistently.
Self Management
- Work independently while managing client relationships and demonstrating leadership skills for both individual and team-based work.
- Exhibit excellent time management skills to ensure timely deliverables.
- Stay self-motivated and demonstrate proactive problem-solving and decision-making capabilities.
Customer Focus
- Possess a deep understanding of technical client needs.
HSE Requirements
- Complete regular technical and HSE standard training to ensure compliance with HSE requirements.
Performance Monitoring
Continual Development
- Participate in OHSE awareness training and conduct at least one IMS audit observation annually.
KPI’s
- Audit completion rates, adherence to HSE standards, report completeness, and defect tracking.
Monitored By
- Operations Lead and Certification Manager.
