About the Role
The Lead Auditor – ISMS/IT is responsible for delivering high-quality audits in accordance with ISO standards while ensuring effective client management and maintaining integrity throughout the auditing process. This role encompasses planning, conducting, and executing the complete certification cycle. The Lead Auditor will be engaged with various stakeholders including clients, technical teams, and certification management to ensure consistency, transparency, and high levels of client satisfaction.
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Key Working Relationships
- Certification Manager
- Technical Manager
- Operations Lead
- Other Senior Lead Auditors and Auditors
- Sales Team, Technical Team, RCL, ICC & TIQ
- Business Unit Heads, Cross Functional Teams (Technical Teams and other BUs)
- Customers / Clients / Project Management Consultants
Minimum Required Qualifications
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Specialty:
Qualified auditor for:
- ISMS/ITSMS/Cyber Security
- QHSE
- Fluency in English and Arabic (Knowledge is an added advantage)
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Education:
Bachelor’s degree / Master’s degree
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Training:
- ISO 27001
- ISO 22301
- ISO 20000
- ISO 27701
- ISO 9001:2015
- ISO 14001:2015/2026 (Preferred)
- ISO 45001:2018 (Preferred)
- Client handling and customer service
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Technical Knowledge:
- Knowledge of the Management System and ISO HLS
- Knowledge of ISO standards and ISO 17021, IAF and Accreditation requirements
- NACE code classification and technical classification of industries.
- Proficiency in Outlook, Office 365 (Word, Excel), planning and scheduling software applications, etc.
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Experience:
Minimum 5 years’ experience in successfully executing, planning, and completing audits for ISMS, QHSE, and BCMS for marine, Oil and Gas clients.
Responsibilities / Authorities / Accountabilities
Primary Functions
- Conduct audits, manage client relations, and perform required certification activities (opening, closing, completing reports, and submission to the technical center for approval).
- Coordinate with clients and manage key client relationships within the organization.
- Complete other tasks assigned by the Certification Leadership.
- Conduct audits impartially and without conflicts of interest, maintaining integrity.
Client Relationship Management
- Act as a team player and engage with all teams involved.
- Manage client expectations during audits and provide regular updates regarding audit progress, non-conformance management, and report completion.
- Address technical queries and ensure the completion of reports as per technical requirements.
- Ensure a high level of client satisfaction.
Business Requirements
- Conduct audits impartially, ensuring adherence to HSE requirements related to travel and field activities.
- Follow and complete field-related HSE protocols and requirements.
- Track, manage, and communicate audit plans and schedules.
Self Management
- Ability to work independently and manage relationships with clients, management, and leadership—exhibiting strong skills for both individual and team-based work.
- Demonstrate excellent time management to ensure timely deliverables.
- Be self-motivated with proactive problem-solving and decision-making capabilities.
Customer Focus
- Exhibit a deep understanding of technical needs relevant to clients.
HSE Requirements
- Complete regular technical and HSE standard training to ensure compliance with HSE requirements.
Performance Monitoring
Continual Development
- Participate in OHSE awareness training and achieve at least one IMS audit observation.
Key Performance Indicators
- Audit completion rates
- HSE adherence
- Report completeness and accuracy
- Management of defects and non-conformances
Monitored By
- Operations Lead and Certification Manager
