Lead Business Analyst (IT)

About the Role
You will be responsible for Business Analysis work in medium to complex transformation programs and projects as a Business Analyst. Acting as the Solution Requirements Owner for Technology, you will collaborate with managers to identify risks and provide mitigation plans. You will support Program and Project management to plan and manage solution delivery execution, including business and technology stakeholder management. Your role will involve capturing business requirements, analyzing, defining, and establishing solution requirements baseline. You will work to bring together various stakeholders and outline in Business Terms to define and illustrate the Business Needs and how the underlying Technology Solution will deliver expected benefits for the Organization.

Your duties would include:

• Work with relevant business stakeholders and system implementation partners to translate business requirements into systems features and patterns that enable adaptability, scalability, availability, reusability, etc.
• Conduct and lead requirements and gap analysis workshops with stakeholders from product engineering teams, business users, infrastructure provisioning, cyber security, etc.
• Create project/solution requirements baseline including the required business, technical, migration, functional, and non-functional viewpoints.
• Coordinate closely with product vendors throughout the solution lifecycle, aligning product capabilities and roadmaps with business requirements, managing dependencies and clarifications, and supporting the timely resolution of delivery issues.
• Produce comprehensive and high-quality requirement deliverables including but not limited to Business Processes, Scenarios, User Stories, Use Cases, Exceptions, etc., to translate Business Requirements into actionable solution requirements.
• Support testers in the team to ensure that documented test cases are comprehensive with adequate coverage and effectively test the quality of solutions being delivered.
• Manage and support the traceability of requirements across the project lifecycle from initiator to solution requirements baseline, to design, build, test, and deploy.
• Communicate effectively requirements to various stakeholders considering the target audience, e.g., business community, architecture and technical teams, or User Acceptance Testing (UAT).
• Prepare Functional Description Documentation for the Solution, i.e., a solution description understandable to the business community, tracing back to requirements and aligning with overall solution architecture and design, focusing on end-user perception and usage of the solution.
• Work closely with technical leads, testers, trainers, and other team members to ensure that features are implemented and rolled out as per planned priorities.
• Act as part of the project team, collaborating effectively with Vendors and In-House participants at various organization levels.
• Review and provide feedback for other project key deliverables such as Solution High-Level Design, Migration, and Test Strategies, ensuring compliance with solution requirements.
• Lead a team of Business Analysts and contribute to the Business Analysis Center of Excellence in setting standards and good practices in the Business Analysis Space.

Be part of an extraordinary story
Your skills, imagination, and ambition create boundless potential and impact. Here, you’ll find infinite opportunities to grow and tackle the biggest challenges. You have the chance to help shape our future and forge the life you want while being part of an international community.
Our best is not yet realized. We believe that the impossible is merely a challenge. Join us as we dare to achieve what has never been done before. Together, everything is possible.

Qualification
We are looking for a passionate and experienced professional to join our IT team. The ideal candidate should possess the following:

• Bachelor’s Degree with a minimum of 7 years of work experience in the area of business analysis with domain experience in Airline operations (like flight operations, crew operations, etc.).
• Excellent knowledge and proven track record of delivering complex business and technology transformations as a Business Analyst.
• Good understanding and awareness of Technology and relevant Airline Industry evolution trends and their risks and opportunities.
• Strong aviation domain knowledge is highly desirable, with expertise in Loyalty platforms or CRM solutions preferred. Hands-on experience in these areas will be regarded as a significant advantage.
• IT Industrial Certifications or Post Graduation with a specific focus on Practical deployments is considered a plus.
• CBAP, PMI-PBA, CSM, PSM, PSPO, CSPO or similar certifications demonstrating knowledge of planning and managing complex transformation initiatives is considered a plus.

Essential

• Ability to work in a dynamic and challenging environment and manage multiple parallel complex initiatives as a business analyst.
• Capacity to work closely with Technology Architecture Teams to align Business needs with the required underlying Technology realization to deliver expected benefits to the Organization.
• Ability to engage across the organization in a multi-cultural environment with various stakeholders from Subject Matter Experts to Senior Management.
• Strong interpersonal, communication, negotiation, and leadership skills.
• Excellent vendor coordination and stakeholder management skills, with the ability to work with product vendors on requirements, solution fit, delivery dependencies, issue resolution, and agreed outcomes.
• An innovative and creative thinker.
• Fluent in spoken and written English.
• Good cultural awareness and experience working in the Middle East is considered a plus.