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Job Description
- Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
- Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
- Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
- Guide resolution of complex client issues, escalations, and ambiguous problems.
- Own delivery governance, onboarding strategy, and escalation management.
- Define and improve onboarding and delivery standards, playbooks, and ways of working.
- Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption.
- Track and implement KPIs ensuring visibility of project evolution to stakeholders.
- Optimize time to value for clients and consistently maintain reasonable timelines.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Led the certification and implementation of Jaywan and AEP switch in UAE.
- Operated in cloud, microservices, API/streaming architectures; familiar with rigorous change control, release, and resiliency practices.
- Regulatory savvy (GCC banking and payment controls, risk frameworks) with proven delivery to audit/compliance expectations.
- Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
- Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
- Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
- Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.
