About the Role
As a Lead Client Success Manager – Premium Services, you will play a key role in accelerating growth for the renewal organization by identifying, developing, and positioning Premium Services portfolio opportunities within the existing client base. You will work closely with Sales, Renewals, Client Management, and Premium Services stakeholders to uncover client needs, shape value-led propositions, and support the renewal of existing Premium contracts. This role blends business development, client success, and renewal execution, helping existing clients realize greater value from the company by positioning the right Premium portfolio capabilities at critical points in the client lifecycle. You will build trusted relationships with account teams and clients, support opportunity discovery and qualification, and contribute to pipeline creation, service expansion, and renewal revenue protection across strategic accounts.
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What the Role Offers
Business Development for the Renewal Organisation
- Identify and develop new Premium Services opportunities within existing clients, focusing on renewal-led growth.
- Partner with Sales and Renewals teams to detect expansion signals, client pain points, and service attach opportunities.
- Create a qualified pipeline by positioning the Premium portfolio as a value driver for adoption, operational resilience, and client success.
- Support account planning and renewal strategy by identifying where Premium Services can strengthen client outcomes and protect recurring revenue.
- Translate client challenges into clear service propositions that align with business priorities and the company's value.
Premium Services Positioning & Renewal Support
- Position Premium Services to existing clients in a consultative and outcome-focused manner.
- Assist with the renewal of existing Premium contracts by supporting value articulation, stakeholder alignment, and commercial readiness.
- Help account teams identify risks, adoption gaps, and service needs that could impact renewal outcomes.
- Collaborate with Premium Services, Support, Sales, and Renewals teams to shape appropriate offers and client-facing messaging.
- Contribute to business cases and client discussions that demonstrate the measurable value of Premium Services.
Cross-Functional Collaboration
- Act as a bridge between Sales, Client Management, Renewals, and Premium Services to ensure opportunities are identified early and progressed effectively.
- Enable account teams with messaging, qualification support, and client insight related to Premium Services.
- Maintain visibility of the Premium pipeline, renewal priorities, and client engagement status.
- Support a consistent and repeatable approach to Premium Services opportunity creation across the renewal organization.
What You Need to Succeed
- Proven experience in client success, account management, renewals, business development, or services sales within enterprise software or technology environments.
- Strong understanding of renewal motions, client lifecycle management, and value-based selling.
- Ability to identify client needs, qualify opportunities, and position service offerings in a commercially compelling way.
- Confidence working with Sales, Renewals, Support, and Services stakeholders in a matrixed organization.
- Excellent communication, stakeholder management, and influencing skills, with the ability to engage both client and internal audiences.
- Commercial discipline, pipeline awareness, and the ability to support opportunity progression from discovery through renewal or expansion.
- A consultative, client-first mindset focused on adoption, retention, expansion, and measurable business outcomes.
- Arabic language fluency is required for this role, together with a strong understanding of the local market, client environment, and business culture in the region.
Inclusivity Commitment
The company's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching the company's vibrant workplace.
