Lead Corporate Services Specialist

ABOUT THE ROLE
The role provides the Director-General of Corporate Services (DGCS) with senior substantive advice on corporate services policies, operating models, service delivery, transformation, and governance matters. Responsibilities include evaluating proposals and issues referred by the DGCS, assessing implications, benchmarking relevant practices, and presenting options and recommendations. The position ensures quality control of technical and policy submissions while maintaining the operational authority of the respective Directors and Business Units. Directorate-wide planning, KPI consolidation, general action tracking, committee secretariat, engagement coordination, records management, and routine reporting are not within the scope of this role.

KEY ACCOUNTABILITIES
Corporate Services Policy and Technical Advisory:

• Provide evidence-based advice to the DGCS on cross-cutting Corporate Services policies, operating models, and proposals.
• Assess strategic, operational, financial, organizational, workforce, technology, sourcing, governance, control, risk, and implementation implications with clear options and recommendations.
• Review interfaces across Corporate Services functions to identify gaps, duplication, and opportunities for integration.
• Benchmark relevant practices and assess their applicability to the Bank's context and strategy.

Technical Decision Support and Quality Assurance:

• Quality-assure technical and policy substance of Corporate Services submissions, business cases, policy proposals, and transformation initiatives.
• Prepare concise technical briefs detailing the issue, evidence, options, risks, trade-offs, and recommended actions.
• Provide substantive technical support for priority DGCS engagements upon request.

Operating Model, Service Delivery and Transformation:

• Evaluate Corporate Services operating-model and organizational-design proposals for clarity, accountability, capacity, cost, controls, and alignment.
• Assess service delivery performance and recommend corrective or redesign options based on root causes of inefficiency.
• Advise on transformation and digitalization initiatives, including simplification and technology-enabled services.
• Assess alternative delivery models considering value, capability, risk, control, and sustainability.
• Review governance and internal-control implications of proposals with recommendations for ownership and safeguards.

Cross-Functional Technical Integration and Implementation Support:

• Coordinate technical inputs from Corporate Services units when required for integrated analyses or recommendations.
• Facilitate resolution of cross-functional policy and service delivery issues while maintaining ownership with the responsible units.
• Follow up on implementation of assigned technical recommendations and advise on barriers, risks, or required decisions.
• Engage internal and external experts to validate analysis and obtain insights.
• Maintain records of analyses, recommendations, and outcomes in accordance with information management requirements.

Corporate Services Policy Coherence, Knowledge and Improvement:

• Identify inconsistencies or gaps across Corporate Services policies and recommend corrective actions.
• Develop knowledge of Corporate Services trends and emerging service-delivery models.
• Capture lessons from reviews and promote the adoption of proven practices by Business Units.
• Utilize data and analytics to strengthen evidence and evaluate the impact of changes.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• Master’s degree in Business Administration, Strategy, Public Administration, Economics, Organizational Design, Governance, Operations Management, or a relevant discipline.
• A minimum of 10 years of relevant experience, with substantial exposure to Corporate Services, operating-model design, policy analysis, transformation, governance, and service delivery.
• Certification in strategy, organizational design, business process improvement, quality management, project management, sourcing or change management preferred.
• Languages:
  • English: Mandatory
  • Arabic: Preferred
  • French: Preferred

SKILLS & NECESSARY KNOWLEDGE

• Strong understanding of Corporate Services operating models, governance, service delivery, and cross-functional interfaces.
• Capable of strategic, policy, organizational, and business-case analysis.
• Ability to assess implications for transformation, digitalization, sourcing, workforce, costs, risks, and control.
• Knowledge of MDB governance and relevant benchmarks/practices.
• Excellent writing skills with the ability to synthesize complex evidence into options and recommendations.
• Strong stakeholder engagement, challenge, facilitation, and influencing skills.
• High-level judgment, integrity, and discretion in handling confidential information.
• Proficiency in research, data analysis, digital productivity, and data-visualization tools.