Lead Engagement Director

About the Role
The company delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. We empower practitioners to deliver predictive and generative AI, and enable leaders to secure their AI assets. Organizations worldwide rely on the company for AI that makes sense for their business — today and in the future.

In this high-impact role, the Forward Deployed Engagement Manager leads the delivery of our most advanced customer initiatives. You will be the captain of the ship for enterprise customer engagements, specifically focusing on the deployment of Agentic AI and Generative AI solutions. You will not just be a project manager; you will be a technical translator and a strategic partner, guiding our customers through the complexities of adopting autonomous AI agents. Drawing on a background in software engineering or solution architecture, you will effectively manage technical risk while ensuring every project delivers measurable ROI.

Key Responsibilities

• Lead Complex AI Engagements: Own the end-to-end delivery lifecycle for high-stakes professional services engagements, managing the scope, timeline, budget, and execution of projects building GenAI agents and predictive solutions.
• Bridge Business & Technology: Act as the primary translation layer between client business stakeholders (up to the C-suite) and the company’s technical delivery team (AI Engineers and Data Scientists). Ensure business goals are accurately translated into technical requirements.
• Technical Risk Management: Leverage your technical background to identify implementation risks early—related to data infrastructure, API integrations, or agent logic—and work with the engineering team to mitigate them before they impact the critical path.
• Stakeholder Management: Cultivate strong, trusted relationships with client sponsors, managing expectations, handling escalations, and navigating complex organizational dynamics to ensure project success.
• Drive Adoption & Change: Help customers understand how to operationalize and adopt Agentic workflows, advising on process changes required to integrate AI agents into their daily operations.
• Agile Delivery: Run agile sprints, stand-ups, and sprint reviews, ensuring the delivery team maintains high velocity and clear direction.

Knowledge, Skills and Abilities

• Technical Fluency:
  • Understanding of system architectures, API integrations, and cloud infrastructure.
  • Ability to engage in discussions on the software development lifecycle (SDLC) with engineering teams.
  • Familiarity with GenAI and Agentic systems (e.g., non-deterministic behavior, latency trade-offs, MCP servers, RAG architectures).
• Business Acumen:
  • Ability to define KPIs, measure ROI, and align technical outputs with strategic business objectives.
• Consulting Mindset (“Consulting DNA”):
  • Disciplined approach to project governance, documentation, and client communication.

Requisite Education and Experience / Minimum Qualifications

• Related Experience:
  • 7+ years of professional experience, including delivery of complex software or data products for enterprise clients.
• Hybrid Background:
  • Experience in technical roles (e.g., Software Engineer, Solution Architect, Technical Lead) with progression into client-facing leadership roles (e.g., Engagement Manager, Technical Program Manager, Product Owner).
• AI/ML Experience:
  • Experience managing data science or machine learning projects.
• Education:
  • Technical undergraduate degree (Computer Science, Engineering, or similar); MBA preferred.
• Certifications:
  • PMP, Scrum Master (CSM), or cloud certifications (AWS, Azure, GCP) preferred.
• Consulting Experience:
  • Experience working within a management consulting or technology consulting environment (Big 4 or boutique).

Benefits
The talent and dedication of our employees are at the core of our journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Benefits packages may include depending on your location and local legal requirements:

• Medical, Dental & Vision Insurance
• Flexible Time Off Program
• Paid Holidays
• Paid Parental Leave
• Global Employee Assistance Program (EAP) and more!

The company Operating Principles

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

At the company, we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying individuals, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.