Will lead all aspects of working with customers & internal teams to troubleshoot issues, perform investigations, implement corrective actions, and develop risk mitigation strategies across the PS portfolio of Balance of Plant products including Steam, Gas, HRSG, Boilers, BMS, and Electrical issues. The role is specifically for HA units, mostly being installed in KSA and the Gulf region.
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Essential Responsibilities
- Provide engineering leadership and technical guidance for new installation, outages, upgrades, and plant operations to meet safety, quality, and timeliness goals.
- Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify and drive corrective actions.
- Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System, and Design Engineering teams, providing technical leadership to personnel supporting projects assigned to resolve customer technical issues.
- Prepare technical presentations for the company Leaders and Customers ensuring the timely communication of significant issues or developments.
- Support customer technical review meetings and present recommendations to champion the company's commitment to technical solutions.
- Support unplanned/forced outages to meet reliability/availability goals.
- Travel to customer locations to support customer technical review meetings and present recommendations.
Requirements
- Bachelor's degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation).
- Minimum 8 years of experience in installation/commissioning/maintenance of the company's gas turbines.
- Working knowledge of HA technology.
- Working knowledge of power plant design and upgrades, including system analysis and testing.
- Working knowledge of various the company's GT/ST, BOP equipment, heavy-duty gas turbines & steam turbines.
- Ability to travel 25-50% of the time.
Desired Characteristics
- Experience in a matrix leadership environment.
- Prior experience in a field engineering or customer service-facing role.
- Experience working in global, matrix organizations; ability to make timely and sound decisions based on data.
- Strong technical aptitude, including applicable engineering tools and systems.
- Flexible to work off hours and weekends to support emergency issue resolution.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
Additional Information
- Relocation Assistance Provided: Yes
