About the Job:
This role offers an opportunity to utilize your domain knowledge, skills, and experience within the Customer Success Services (CSS) team at the company, focusing on the company's SaaS/PaaS products. The position involves maintaining and supporting customers' eBusiness Suite applications and Fusion SAAS, either on-site or remotely, and implementing PaaS solutions such as Integration Cloud/SOA. Responsibilities include developing, integrating, and implementing application components, as well as providing programming, maintenance, technical support, and documentation for the company's Cloud applications.
The Functional Domain Specialist will ensure solution architecture feasibility, mitigate risks, and leverage a network of experts in various domains. The role also requires proposing customer roadmaps to realize the proposed solution.
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What You Will Do:
- Act as Functional Leader/Advisor in service activity streams, including gap analysis, solution design, requirements gathering, and project delivery.
- Document and review Requirement Specifications and Functional Specification documents.
- Travel to client locations for project implementations and product walkthrough workshops as needed.
- Utilize defined standards/tools/processes to meet quality expectations.
- Perform thorough documentation in accordance with applicable standards.
- Adhere to Change Control Processes and align with audit/compliance requirements.
- Conduct knowledge transfers at the end of assignments and ensure timely status reporting.
Requirements:
- 10+ years of experience in applications, SaaS and PaaS solutions; at least 6+ years in SaaS implementations.
- Detailed functional knowledge of SaaS (eBusiness Suite is a plus).
- Ability to work independently as well as collaboratively in teams.
- Strong analytical, presentation, and communication skills; proficient in translating business requirements into technical specifications.
- Excellent documentation skills in English; Arabic language skills are strongly recommended.
- Bachelor’s degree in business or equivalent.
- Willingness to travel and work offshore, including taking up SaaS certifications as required.
- Ability to work in a high-pressure, fast-paced environment.
Work Conditions:
- This is a full-time remote position.
- Candidates may be required to work shifts and participate in projects at client locations within and outside the Middle East and Africa (MEA).
What We Offer:
- Learning and development opportunities.
- Employee Assistance Program for mental health support.
- Core benefits, including medical and life insurance.
- An inclusive culture that celebrates diverse backgrounds and perspectives.
The company is committed to inclusivity, and we welcome applications from all qualified candidates.
