Lead Implementation Consultant

About the Job: The company is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, the company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

As a Lead Implementation Consultant, you will provide strategic expertise and empower clients to effectively use the company technology to meet their goals. You'll lead a high-performing team of implementation consultants focused on successful, value-oriented deployments that ensure customer satisfaction and adoption. Key responsibilities include:

• Managing and directing a team, contributing to their development and performance.
• Defining and maintaining the regional implementation practice strategy.
• Collaborating with other teams across the company.
• Ensuring implementation delivery standards are met.
• Participating in high-level strategic customer meetings and contributing to the sales cycle when appropriate.
• Providing expert-level solution recommendations for platform design and configuration.

Who You Are & Qualifications:

• 8+ years of experience in enterprise software deployment management and/or implementation.
• Excellent written and verbal communication skills; highly competent and confident presenter.
• Fluency in Arabic and English is essential.
• Strong team management and technical skills with the ability to work independently or collaboratively.
• Experience in the social media technology universe and familiarity with social media management software is preferred.
• A university degree or higher.

The company believes in creating a unified approach to better customer experiences and fostering a culture that values diversity, equity, and inclusion. We invest in our people with comprehensive benefits designed to promote personal and professional growth.