About the Role
As Lead Product Designer, Platform, you’ll design the foundational customer journeys that every product depends on. Your challenge: How do we make complex, regulated journeys feel simple, coherent, and trustworthy across the whole ecosystem? You’ll work across Identity, KYC, Wallet, Payments, CRM, Loyalty, and Personalisation, partnering closely with Product, Technology, Compliance, and Operations. The ideal candidate is a systems thinker with strong craft who can take regulatory and technical complexity and turn it into something customers barely notice. You care deeply about trust, coherence, and making the hard things feel simple.
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Responsibilities
What you’ll own:
- Registration and onboarding
- Identity and account management
- KYC and verification
- Wallet, deposits and withdrawals
- Customer preferences and consent
- Loyalty and rewards surfaces
- Personalisation and lifecycle experiences
- Responsible Gaming interactions
- Shared patterns and platform design standards
- Research, prototyping and validation
Within 12 months, you will have:
- Simplified key platform journeys
- Improved registration and payment conversion
- Reduced friction in regulated experiences
- Created reusable patterns across products
- Helped establish a coherent customer experience
- Embedded Design early into platform decisions
Required Qualifications
- 7+ years of Product Design experience across complex consumer digital products.
- Experience designing for fintech, banking, payments, marketplaces, super-apps, telecom, or other regulated consumer products.
- Strong interaction design and systems thinking skills, with the ability to simplify complex requirements.
- Strong experience with research, prototyping, and validation.
- Experience working cross-functionally with Product, Technology, Compliance, and Operations.
- Experience designing shared experiences, patterns, and systems across multiple products or customer journeys.
- Experience leveraging AI to accelerate prototyping, exploration, synthesis, and iteration.
Preferred Qualifications
- Experience in digital identity or KYC, wallets and payments, loyalty, regulated consumer products, design systems, or UAE/GCC markets.
If you possess some of these qualifications but not all of them, we still encourage you to apply!
At the company, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.
