We are looking for a lead product manager to drive the vision, strategy, and development of Ask Careem, our AI-powered platform at the heart of the Careem Everything App. This is a high-impact, cross-functional leadership role where you will define how users discover, navigate, and interact with Careem’s services using AI. Whether it's finding the perfect meal, ordering groceries, or resolving an issue mid-ride, you will help shape a smarter, more intuitive customer experience.
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Responsibilities
- Reimagine customer support
Rethink how customers receive help by leveraging generative AI to build support experiences that are fast, smart, and seamlessly integrated. Deliver assistance that feels human, personal, and deeply aware of customer context.
- Define and drive vision
Set the long-term vision and own the product roadmap for Ask Careem. Build intuitive, AI-powered experiences across key services including food, groceries, ride support, and more. Prioritize work based on impact, feasibility, and user needs.
- Champion the customer
Put users at the center of everything. Translate research, feedback, and behavioral data into features that solve real problems. Ensure that experiences are consistent and coherent across the Careem app.
- Lead applied AI innovation
Collaborate with design, engineering, and research teams to push the boundaries of what generative AI can do. Turn cutting-edge technology into practical, valuable solutions for everyday life.
- Measure what matters
Define and track key success metrics such as user engagement, satisfaction, retention, and business impact. Use experimentation and iteration to guide continuous product improvements.
Requirements
- Product leadership
A track record of building and scaling high-impact products from concept to launch and beyond. You lead with clarity, drive alignment, and deliver results even in the face of ambiguity.
- AI product experience
Hands-on experience working with AI or machine learning products—whether assistants, recommendation systems, or personalization engines. You understand the opportunities and limitations of emerging technologies.
- Customer obsession
A strong understanding of user pain points and a commitment to solving real problems. You use data, but lead with insights and intuition.
- Analytical rigor
Structured problem-solving skills with a data-informed approach to decision-making. You know how to define the right metrics and use them to improve performance.
- Exceptional communication
The ability to clearly articulate vision, strategy, and outcomes. You bring stakeholders along the journey and build strong alignment across functions.
- Mission alignment
A genuine excitement about Careem’s purpose to simplify lives and create economic opportunity. You want to build something meaningful that impacts millions in the region.
Why join us
At Careem, we are building the next generation of digital convenience powered by AI. As lead product manager for Ask Careem, you will help shape a flagship product that spans multiple services and verticals. You’ll work with world-class engineers, designers, and data scientists on a platform that defines how AI becomes part of everyday life across the Middle East.
This is an opportunity to grow your career while working on something truly transformative—with real-world impact at scale.
Ready to help build the future of AI-powered living? Let’s talk.
Location
Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
