About the Role
As Lead Product Manager, Identity, Wallet, and KYC, you will be responsible for some of the most critical shared customer journeys across the company. This role will challenge you to design a simple and trusted experience for customers joining, verifying, and transacting with the company, all while meeting the requirements of a regulated market. You will operate at the intersection of customer experience, regulation, payments, fraud, and technology, collaborating with various teams to build reliable, scalable customer capabilities that support the broader the company ecosystem.
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The ideal candidate will be a strong product thinker who can navigate complex regulated journeys and simplify them into reliable customer experiences while maintaining a balance between customer conversion and trust, fraud, compliance, and operational complexity.
Responsibilities
In this role, you will own the following areas:
- Registration and onboarding
- Identity and account management
- Authentication and recovery processes
- KYC and verification tasks
- Wallet experience management
- Deposits and withdrawals
- Customer preferences and consent handling
- Fraud and risk integrations
- Conversion strategies across onboarding and payments
- Shared capabilities used across Sportsbook, Lottery, and the Fan Ecosystem
Within the first 12 months, you will have achieved the following:
- Simplified the registration and verification process
- Improved onboarding and payment conversion rates
- Reduced unnecessary customer friction
- Enhanced payment reliability and withdrawal experiences
- Developed reusable platform capabilities across verticals
- Built strong partnerships with Product, Technology, Compliance, and Operations teams
Required Qualifications
- 7+ years of Product Management experience in fintech, digital banking, wallets, payments, marketplaces, gaming, or other regulated B2C products.
- Proven experience in balancing customer conversion with trust, fraud prevention, compliance, and operational complexity.
- Strong product management skills in funnel optimization, platform thinking, payments, regulated journeys, analytics, and experimentation.
- Experience working cross-functionally across Product, Technology, Compliance, and Operations teams.
- Experience owning complex customer journeys and shared platform capabilities from start to finish.
- Familiarity with leveraging AI for insights and delivery while maintaining appropriate controls over high-impact customer and regulatory decisions.
Preferred Qualifications
- Experience in UAE or GCC markets, particularly in KYC or digital identity, wallets and payments, fraud or risk, gaming, or other regulated products.
If you possess some of these qualifications but not all of them, we still encourage you to apply!
At the company, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.
