Lead Product Service Engineer - Controls Platform HMI & Network

The Lead Product Service Engineer - Controls Platform HMI & Network provides direct technical support to global customers across three primary workstreams: resolving customer technical inquiries via engineering request cases, leading complex issues involving Power Plant Control Systems and Cyber Security investigations, and communicating technical guidance to customers and internal stakeholders.

Key Responsibilities

• Own the technical resolution to multiple complex Controls system issues including the Mark VI/VIe Product line, Human Machine Interface (HMI) platform, Industrial communication interfaces, historians, and industrial cyber security at power plants with a sense of urgency.
• Identify trending issues and provide countermeasures to protect customers’ fleet, communicating to relevant audiences.
• Collaborate with cross-functional teams to provide sound technical resolutions.
• Drive complex root cause analysis and corrective action, communicating findings both internally and to end customers.
• Promote company Way traits, lean principles, and simplification in daily activities.

Requirements

• Bachelor’s and/or Master's degree in engineering from an accredited university.
• Minimum 5 years direct experience with HMI platforms, communication interfaces, historians, and cybersecurity at power plants.
• Proven experience in a customer-facing role with strong communication skills in English.
• Willingness to travel 10-15% within and outside of the region.

Desired Characteristics

• Proven experience with the Mark VI/VIe Product line.
• Self-starter and problem-solver with urgency.
• Comfort with technical problems and ability to apply engineering methods.
• Strong communication skills at various organizational levels.
• Ability to adapt to changing priorities across multiple projects.
• Industry certifications such as GICSP, CCNP, or ISA/IEC 62443.
• Humble, collaborative, continuously learning, with strong Arabic communication skills.

Location
Dubai, Kuwait

Work Conditions
Full time
Posted Today

Additional Information
Relocation Assistance Provided: No