Lead Product Service Engineer Controls Platform HMI & Network

About the Role
The Lead Product Service Engineer - Controls Platform HMI & Network provides direct technical support to global customers across three primary workstreams:

1. Resolving or mentoring team through customer technical inquiries via engineering request (ER) cases.
2. Leading or engaging in complex issues involving Power Plant Control Systems, HMIs, Networks, and associated product Cyber Security root cause analysis (RCA) investigations for high business impact issues, often with cross-functional teams.
3. Communicating technical guidance to customers or site representatives via user conferences, customer webinars, and technical documents; additionally, communicating technical details and business risks to internal stakeholders.

Key Responsibilities

• Own the technical resolution to multiple complex Controls system issues including Mark VI/VIe Product line, Human Machine Interface (HMI) platform, Industrial communication interface (Modbus, Foundation Fieldbus, OPC, Profibus, CAN bus, EGD etc.), historians, and industrial cyber security at power plants with a sense of urgency.
• Identify trending issues and provide countermeasures to protect our customers’ fleet, then communicate to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.).
• Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and/or Customers to provide sound technical resolution in a timely manner.
• Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, leadership) and externally to end customers.
• Lead and promote the Way traits, lean principles, and simplification into day-to-day activities.

Required Qualifications

• Bachelor’s and/or Master's degree in engineering from an accredited university.
• Minimum 7 years of direct experience with Human Machine Interface (HMI) platform, Industrial communication interface (Modbus, Foundation Fieldbus, OPC, Profibus, CAN bus, EGD etc.), historians, and industrial cyber security at power plants.
• Proven experience in a customer-facing role.
• Strong oral and written communication in English language.
• This role requires around 10-15% travel within and outside of the region.

Eligibility Requirement:

• Applicants must have the legal right to work in KSA without sponsorship or time restrictions.

Desired Characteristics

• Proven experience with Mark VI/VIe Product line.
• Self-starter and resourceful problem-solver that can navigate the resource databases and organizations to deliver a solution, with urgency.
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue under pressure.
• Ability to communicate at all levels (field engineers, site engineers, plant managers, leadership, etc.).
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities.
• Industry Certifications such as GICSP, CCNP, or ISA/IEC 62443.
• Humble, open, collaborative, and continuously learning.
• Strong oral and written communication in Arabic language.

Additional Information

• Relocation Assistance Provided: No