As a Lead Project Manager – CCaaS, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.
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What You’ll Do
- Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
- Gather business, functional, and technical requirements from customers and vendors.
- Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
- Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
- Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
- Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
- Monitor and assign work across cross-functional project teams to meet business objectives.
- Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
- Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
- Ensure smooth project handoff post go-live with all necessary documentation.
Who You Are & What Makes You Qualified
- Bachelor’s/Master’s degree in Engineering or a related field.
- 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
- 3+ years of experience working closely with engineering teams.
- Proven experience managing large-scale customer programs with US-based clients.
- Strong understanding of project management tools and methodologies.
- Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.
- Strong documentation and planning skills.
- Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
- Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
- A proactive problem-solver with a passion for customer success and operational excellence.
Location
United Arab Emirates - Dubai
