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Lead Project Manager – CCaaS

Unlock employer Dubai, United Arab Emirates Posted: 02 Oct 2025

Financial

  • Estimate: $80k - $120k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

As a Lead Project Manager – CCaaS, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

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What You’ll Do

  • Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
  • Gather business, functional, and technical requirements from customers and vendors.
  • Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
  • Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
  • Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
  • Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
  • Monitor and assign work across cross-functional project teams to meet business objectives.
  • Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
  • Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
  • Ensure smooth project handoff post go-live with all necessary documentation.

Who You Are & What Makes You Qualified

  • Bachelor’s/Master’s degree in Engineering or a related field.
  • 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
  • 3+ years of experience working closely with engineering teams.
  • Proven experience managing large-scale customer programs with US-based clients.
  • Strong understanding of project management tools and methodologies.
  • Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.
  • Strong documentation and planning skills.
  • Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
  • Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
  • A proactive problem-solver with a passion for customer success and operational excellence.

Location
United Arab Emirates - Dubai

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