About the Role
Fancy being the driving force behind seamless ServiceNow solutions that truly deliver for the business?
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In this role, you will lead ServiceNow Product Operations and act as the key link between business stakeholders and engineering teams, ensuring requirements are clearly defined and translated into scalable ServiceNow solutions.
Sitting at the heart of business and technology, you’ll bridge stakeholder needs with engineering delivery, ensuring every solution is practical, impactful, and aligned with operational goals.
You will drive backlog prioritisation, stakeholder engagement, and delivery planning while analysing current processes and designing improved workflows that enhance efficiency and business outcomes.
Central to your success in this role, you will:
- Act as the link between business stakeholders and engineering teams, translating needs into clear, actionable requirements.
- Define and document business and user requirements to ensure clarity, completeness, and alignment with operational objectives.
- Own and support backlog management, ensuring priorities reflect business value and strategic goals.
- Support delivery teams to ensure solutions are aligned with business processes, platform standards, and desired outcomes.
This is a fantastic opportunity if you enjoy bringing clarity to complexity, driving collaboration, and ensuring that great ideas are turned into well-executed outcomes. If you enjoy turning business needs into smart, scalable solutions and want to see your work make a genuine difference, this could be the perfect next step.
About You
You are degree qualified and demonstrate at least 5 years of experience in Business Analysis or Product Ownership, particularly within ServiceNow environments.
You are expected to have strong experience working with the ServiceNow Platform in agile environments, with a structured, analytical mindset and the ability to translate business needs into impactful solutions while collaborating effectively across teams.
Naturally, you will possess a solid understanding of data-related concepts such as ETL, data pipelines, tracking, logging, and distributed systems, along with advanced skills in requirements modelling and documentation, using appropriate tools and frameworks.
Additional strengths that would enhance your application include:
- Experience with techniques such as affinity diagrams, user requirement specifications (URS), and technical writing.
- A proactive, independent approach with the ability to guide and influence stakeholders at all levels.
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position.
