The company is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, the company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
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The company seeks a Lead Solutions Architect – Platform, Data, AI & Integrations to partner with sales, product, and customer success to drive revenue by architecting, demonstrating, and operationalizing the company’s Unified-CXM platform across enterprise technology, customer data, knowledge, and AI ecosystems.
Solution Architects at the company combine deep technical expertise with strategic business consulting to uncover customer needs and position the company’s platform, integration, customer data, knowledge, and AI capabilities. This role will focus on the company’s platform integration layer, customer data architecture, knowledge and experience design, enterprise AI/ML alignment, and agentic orchestration capabilities, including connector ecosystems, native import/export workflows, open APIs, unified customer intelligence, knowledge activation, automation, and intelligent autonomous workflows.
Responsibilities:
- Platform, Integration & Customer Data Architecture: Architect solutions leveraging the company’s ecosystem.
- AI, Agentic & Knowledge Leadership: Lead design for agentic enterprise use cases.
- Presales Discovery, Consulting & Transformation: Conduct workshops to assess customer ecosystems and readiness.
- Strategic Advisory & Thought Leadership: Provide guidance on enterprise architecture.
Travel Requirements:
- Up to 40% travel for customer engagements, workshops, and industry events.
Education & Experience:
- Bachelor’s degree in a related field; Master’s degree preferred.
- 7+ years in enterprise platform architecture with measurable revenue impact.
- Proficiency in customer data architecture and enterprise knowledge design.
Language Requirements:
- [Language requirements not explicitly stated; assume proficiency in English is essential for collaboration and communication.]
Benefits:
- Comprehensive suite of benefits, including paid time off, health care coverage, and mentoring programs.
The company is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity workplace.
