Lead Solutions Architect

Unlock employer Dubai, United Arab Emirates Direct to Company 16 Apr 2026

Apply Direct

Financial

Estimate: $120k - $180k/yr*
Zero income tax location

Accessibility

Apply from abroad
Visa Provided

Requirements

Experience: Senior
English: Professional

Explore more jobs:

View more Sales & Business Development jobs in Dubai · View all Sales & Business Development jobs

Position

About
The Lead Solutions Architect partners with Sales to drive revenue by designing and leading complex, enterprise-grade contact center and customer engagement architectures for the company’s Service (CCaaS) solutions.

Ready to apply for roles like this?

Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.

Unlock employer & apply directly

What You’ll Do

Design and present customized solutions leveraging the company’s AI-powered Unified-CXM platform.
Architect scalable, high-performance CCaaS solutions across voice and digital channels.
Lead technical workshops, RFP responses, and proof-of-concept engagements.
Provide strategic guidance on voice architecture, call flows, data architecture, APIs, and hybrid-cloud environments.
Design advanced automation use cases, including agentic AI and self-service solutions.
Collaborate across Sales, Customer Success, Platform Architecture, Engineering, and Product teams.
Apply design thinking and human-centered design principles to enterprise experience architectures.
Champion ethical and responsible AI use.

Qualifications

Bachelor’s degree in Computer Science, Mathematics, or Engineering; Master’s preferred.
10+ years of experience in Contact Center, UC, enterprise, and cloud-native CCaaS architectures.
Experience designing AI-powered solutions using GenAI, LLMs, and RAG approaches.
Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).
Executive-level communication and stakeholder management skills.

Job Location
United Arab Emirates - Dubai

Apply Direct

Jobs you might like View all jobs

1 hour ago

Project Manager (Mid-Senior / Senior)

Construction Company Dubai, United Arab Emirates

Direct to Company $60k - $120k/yr* Visa Sponsorship Product & Project Management

4 hours ago

Forward Deployed Engineer (FDE) for AI and GenAI Inference Optimization

Semiconductor Manufacturing Company Riyadh, Saudi Arabia

Direct to Company $60k - $120k/yr* Visa Sponsorship Data & AI

4 hours ago

Senior Forward Deployed Engineer (FDE) for AI and GenAI Inference Optimization

Semiconductor Manufacturing Company Riyadh, Saudi Arabia

Direct to Company $100k - $160k/yr* Visa Sponsorship Data & AI

4 hours ago

Infrastructure Engineering Manager

Information Technology & Services Company Riyadh, Saudi Arabia

Direct to Company $60k - $120k/yr* Visa Sponsorship Software Engineering

4 hours ago

Transformation Success Engineer (TSE)

Computer and Network Security Company Riyadh, Saudi Arabia

Direct to Company $60k - $120k/yr* Cybersecurity

4 hours ago

Sr. Cloud Application Architect, MENAT Professional Services Delivery

Cloud Computing, Web Services Company Riyadh, Saudi Arabia

Direct to Company $30k - $70k/yr* Visa Sponsorship IT & Infrastructure

About Software Development Company

Company details are hidden. Subscribe to view full company profile.

Independent company profile

Information about this company and its job listings is independently compiled by Zero Tax Jobs from publicly advertised opportunities. Zero Tax Jobs is not affiliated with, sponsored by, endorsed by, or acting on behalf of this company.

Learn more