Lead Solutions Consultant, ITOM

As an ITOM Lead Solution Consultant, you'll be the technical force behind OpenText’s ITOM success in Qatar. You'll define and lead the local go-to-market strategy for ITOM, support the sales cycle with deep technical expertise, and serve as a trusted advisor to both customers and internal teams. Your role will directly impact how organizations in the region transform their IT operations through architecting cutting-edge observability and AIOps solutions, driving customer workshops, and demos.

What the Role Offers

• The opportunity to work on best-in-class ITOM solutions including Operations Bridge, SMAX, NOM, HCMX, and more.
• A strategic, high-visibility position that collaborates across Product, Sales, Engineering, and Marketing.
• The chance to lead ESM and AIOps engagements following OpenText’s journey-to-value and IT4IT methodology.
• A dynamic environment where you'll influence customer roadmaps, solution demos, and agile release planning.
• A platform to share your technical vision through workshops, RFPs, PoCs, and thought leadership in the region.

Requirements

• 10+ years of technical or consultative selling experience in IT operations or service management.
• Strong customer-facing presence with proven experience in observability and AIOps solutions.
• Hands-on knowledge of OpenText ITOM solutions (Operations Bridge, NOM, SMAX, etc.) is a major advantage.
• Fluent in IT operations concepts, competitive solutions, and scalable architecture design.
• Skilled in leading C-level conversations, crafting business value propositions, and navigating complex customer environments.
• ITIL Foundation Certification is a must; IT4IT framework knowledge is a plus.
• Bachelor's degree or higher in Computer or Software Engineering.

In this role, you'll help customers simplify complexity and modernize their IT environments, while working in a collaborative culture that values innovation, curiosity, and impact. If you're passionate about shaping ITOM strategies and working with customers who are driving national digital transformation — we’d love to hear from you.