Lead Solutions Consultant

About the Role
The company is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, the company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. The company’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on the company to help them deliver consistent, trusted customer experiences worldwide.

Overview
The company is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

What You’ll Do

• Design and present customized solutions using the company’s AI-powered Unified-CXM platform.
• Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments.
• Showcase advanced automation solutions, including agentic AI and AI-powered workflows.
• Architect scalable, high-performance, and cost-efficient enterprise solutions.
• Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments.
• Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements.
• Partner with the broader company ecosystem to validate requirements and deliver “art-of-the-possible” demonstrations.
• Apply design thinking and human-centered design principles to enterprise experience solutions.
• Travel up to 40% and remain local to key customer regions.

Qualifications

• Bachelor’s degree in Computer Science, Mathematics, or Engineering; Master’s degree preferred.
• 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
• 5+ years designing solutions within CCaaS platforms.
• Arabic Language is required for this territory.
• Experience implementing AI-driven solutions for martech and social platforms.
• Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).
• Strong communicator with the ability to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking, or industry engagement.
• Proven ability to lead deep architectural discovery engagements.

We Focus on Our Mission
The company was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools, and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, the company has a unified, AI-native platform for four product suites: Service, Social, Marketing, and Insights. The company is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We Believe in Our Product
Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We Invest in Our People
We offer a comprehensive suite of benefits designed to help each member of our team thrive. The company believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide our team with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

EEO - Our Philosophy
Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
The company is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Note on Recruiting Scams
Please be vigilant for recruiting scams impersonating the company. The company will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. We advise you to review the Federal Trade Commission's advice to avoid these types of scams.