About the Job:
At the company, we help industries outrun - leaner and cleaner. Here, progress is an expectation—for you, your team, and the world. As a global market leader, we provide the tools to make it happen. This position reports to the Local Service Operations Manager.
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In this role, you will execute service work of medium to high complexity as per work instructions and the company guidelines. You will deliver excellent customer service and collaborate with customers to identify opportunities for improving system and operational performance.
Your Role and Responsibilities:
- Plan and execute service work as per customer orders and expectations, contributing to customer satisfaction.
- Ensure customer retention by delivering superior customer experiences and effectively communicating service work timelines and expectations.
- Identify new service business opportunities in close cooperation with customers and the company teams.
- Coach technicians and engineers while supervising complex site activities.
Qualifications for the Role:
- 10+ years of experience with the company 800xA DCS, focusing on system design, engineering, and setup, including sizing and architecture as per system manuals.
- Experience in virtualization design and implementation is a plus.
- Mandatory experience in cyber security solution design and implementation as per System 800xA manuals.
- Ability to execute medium to low service projects in collaboration with the engineering team, including expansions and modernization projects from design to site installation and commissioning.
- Experience leading teams of engineers to deliver projects while collaborating with engineering and/or project managers.
- Proficiency in troubleshooting equipment/process failures and identifying technical issues.
- Strong communication skills; knowledge of English is required.
Benefits:
We offer our employees a range of benefits, including local perks specific to the Saudi Arabia region.
More About Us:
The company values diversity and is committed to creating a welcoming environment for all employees. Apply today to join a team dedicated to impactful solutions across the globe.
