About the Role
This role is responsible for crafting clear, concise, and user-friendly copy within digital products to enhance user experiences. It typically involves working closely with designers, product managers, and developers to create microcopy, content flows, and messaging that guide users smoothly through interfaces. The objective is to ensure that users understand how to interact with a product and feel confident doing so.
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Responsibilities
- Lead discovery with Product, Research, Engineering, and business teams; define customer problems, priorities, and measurable success criteria.
- Turn research, analytics, and customer feedback into clear journeys, flows, prototypes, and polished interfaces; validate decisions through usability testing.
- Design complete experiences, including errors, empty states, recovery, accessibility, Arabic/RTL, and responsive behavior.
- Contribute reusable patterns and components to the design system; partner with UX Writing to make complex financial tasks clear.
- Use Figma Agent and Figma Make to explore alternatives and build realistic prototypes; create reusable Skills and prompts for repeatable work.
- Critique AI outputs for usability, accuracy, and consistency; use approved tools and protect confidential customer and bank information.
- Partner with engineers through handoff, design QA, and UAT; evaluate shipped outcomes and iterate.
- Mentor designers, lead constructive critiques, and communicate trade-offs with clear reasoning.
- Perform any other duties assigned by line manager related to the nature of the work.
- Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, and personal due diligence within departmental/unit activities and operations.
Preferred Qualifications
- A tertiary level qualification from a recognized institution in Communication or a relevant field.
Years & Nature of Experience
- 4+ years in UI/UX or product design, with shipped mobile and web experiences.
- Portfolio case studies showing your contribution, decisions, research, trade-offs, and outcomes.
- Advanced Figma skills: Auto Layout, components, variants, variables, prototyping, and developer handoff.
- Hands-on experience with Figma Agent, Figma Make, and Skills; ability to write structured prompts with context, constraints, and examples, then iterate and evaluate results.
- Strong interaction and visual design craft, accessibility knowledge, and experience applying design systems.
- Ability to work through ambiguity, influence stakeholders, and collaborate across disciplines.
- Strong English communication; Arabic and fintech experience are advantages.
Technical Competencies
- Business Requirement mapping
- Design Thinking
- Digital Literacy
Behavioral Competencies
- Creative Thinking
- Communication
- Problem Solving
- Time-management
