Lead/Senior Product Manager - ETA & Routing

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is driven by a powerful purpose to simplify and improve the lives of people and build an amazing organization that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and scale their businesses.

As a Lead/Senior Product Manager – ETA & Routing, you will be at the heart of Careem’s mission. You will lead the strategy and execution for marketplace dynamics, focusing on optimizing matching efficiency, enhancing reliability, and delivering delightful experiences to both Captains and Customers. This high-impact role is critical to the performance of all Careem verticals and requires a balance of strategic thinking, technical depth, data acumen, and customer obsession.

Key Responsibilities

• Marketplace Efficiency & Growth

  • Develop and execute strategies that improve the real-time matching of Captains and Customers across verticals.
  • Drive improvements in supply-demand balance to reduce cancellations, waiting times, and unfulfilled orders.
  • Increase order fulfillment and completion rates across markets.

• Dynamic Pricing & Supply Management

  • Design and implement dynamic pricing algorithms to ensure optimal supply availability during peak and non-peak times.
  • Conduct elasticity studies to determine pricing and incentive sensitivity.
  • Collaborate with Finance and Data Science to assess the financial impact of pricing strategies and ensure alignment with business goals.

• ETA Optimization and Reliability

  • Own ETA optimization by enhancing supply positioning, real-time dispatching, and predictive allocation models.
  • Partner with Engineering and Data Science to continuously refine ETA prediction models.
  • Diagnose and correct deviations in ETA performance across markets through targeted interventions.

• Analytics & Experimentation

  • Define and monitor KPIs like matching efficiency, fulfillment rate, cancellation reasons, and ETA trends.
  • Lead A/B experimentation to test matching strategies, pricing models, and dispatch optimizations.
  • Build a comprehensive marketplace performance dashboard in collaboration with Analytics.

• Cross-Functional Collaboration

  • Serve as a central point of alignment between Product, Engineering, Operations, Growth, Finance, and Data teams.
  • Act as the voice of the customer and the Captain, ensuring their needs are reflected in product decisions.
  • Lead cross-functional ceremonies (e.g., standups, reviews) to maintain alignment on key initiatives.

Qualifications

• Education

  • Bachelor’s degree in a quantitative field (e.g., Engineering, Computer Science, Economics, Mathematics, Data Science).
  • MBA is a plus.

• Experience

  • 7–10 years in Product Management, ideally within tech, logistics, mobility, or e-commerce.
  • Hands-on experience with marketplace platforms, dynamic pricing, or matching algorithms is a strong advantage.

• Skills & Competencies

  • Strong analytical mindset with the ability to convert insights into actionable product decisions.
  • Proficient in data visualization tools (e.g., Looker, Tableau, Power BI).
  • Deep understanding of marketplace mechanics and pricing strategies.
  • Experience with A/B testing and rapid iteration cycles.
  • Exceptional stakeholder management and communication skills.
  • Comfortable operating in a fast-paced, ambiguous, and cross-functional environment with a bias toward execution.

Work Conditions

• Work 4 days a week in office & 1 day from home.
• Option to work remotely from any country in the world for 30 days a year.
• Unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities, including gym, health club, and training classes.