About the Role
We are looking for experienced Lean & Productivity professionals to lead enterprise-wide Lean Transformation, Operational Excellence and productivity improvement initiatives. The role will drive process efficiency, waste reduction, turnaround time (TAT) improvement, cost optimization, and sustainable continuous improvement across business functions.
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Key Responsibilities
- Lead Lean, Operational Excellence, and Productivity Improvement initiatives across functions.
- Conduct Gemba walks, process diagnostics, Value Stream Mapping (VSM), Root Cause Analysis, and Kaizen.
- Identify bottlenecks, capacity gaps, waste, and productivity opportunities, implementing sustainable solutions.
- Drive improvements in TAT, productivity, service level agreements (SLA), throughput, cost, and service quality.
- Implement daily management systems, visual management, tiered huddles, and standard work.
- Develop and maintain Standard Operating Procedures (SOPs), process maps, and governance frameworks.
- Coach leaders and teams on Lean methodologies and structured problem-solving.
- Lead change management and stakeholder engagement across senior leadership and business functions.
- Utilize Power BI, Tableau, process mining, dashboards, workflow automation, and digital Lean tools to improve performance visibility and decision-making.
- Track and demonstrate measurable business benefits, including productivity gains, cost savings, and capacity release.
Requirements
- 8–10 years of experience in Lean Transformation, Operational Excellence, Continuous Improvement, or Productivity Improvement.
- Proven experience leading enterprise-wide/large-scale Lean transformation projects.
- Strong hands-on knowledge of Lean methodologies, including Kaizen, VSM, 5S, A3, Standard Work, and Root Cause Analysis.
- Lean Six Sigma Black Belt/Master Black Belt certification preferred/strongly required for senior profiles.
- Strong experience in productivity, TAT, process efficiency, cost reduction, and performance improvement.
- Experience conducting Gemba walks and end-to-end process assessments.
- Strong stakeholder management and change management experience, including working with senior leadership.
- Experience with process mining/BPM/workflow automation/digital Lean tools.
- Strong analytical and data-driven problem-solving capability.
- Bachelor’s degree in business administration, Engineering, Process Management, or a related field.
Preferred Qualifications
- Insurance, Healthcare, Banking/Financial Services, or another regulated industry experience.
- Experience with Celonis, Mindzie, Signavio, ARIS, MEGA HOPEX, or similar process/BPM platforms.
- Experience with Power BI or Tableau.
- Agile/Scrum or PMP certification.
