About the Role
We are seeking a Learning and Development Specialist who will be responsible for the end-to-end delivery of the Learning & Development agenda across the company Clinics. This role involves conducting Training Needs Analysis (TNA), annual training planning, budget administration, learning content development, training facilitation, leadership development, career planning, and managing Individual Development Plans (IDPs). The Specialist will ensure that capability building aligns with organizational strategy, regulatory requirements, accreditation standards, and employee development objectives.
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Key Responsibilities:
Training Needs Analysis
- Conduct annual Training Needs Analysis across all functions and clinic locations.
- Identify capability gaps through performance reviews, competency assessments, quality findings, patient experience data, and accreditation requirements.
- Analyze learning needs and recommend appropriate development interventions.
- Present training needs findings and recommendations to management and department heads.
- Maintain and monitor mandatory, regulatory, and role-specific training requirements.
Training Calendar Management
- Develop and maintain the annual training calendar covering mandatory, technical, behavioral, and leadership programs.
- Coordinate training schedules, facilitators, venues, virtual platforms, and training resources.
- Manage participant nominations, registrations, attendance tracking, and completion records.
- Monitor training completion rates and ensure timely execution of planned programs.
- Ensure equitable training coverage across all clinic sites and departments.
Training Budget Management
- Support the preparation and administration of the annual Learning & Development budget.
- Monitor and track training expenditures against approved budgets.
- Process purchase requisitions, vendor quotations, and training-related documentation.
- Coordinate with external training providers and consultants.
- Prepare reports on budget utilization, cost per learner, and training ROI.
Training Delivery & Facilitation
- Facilitate classroom and virtual training sessions, including induction, onboarding, compliance, and behavioral programs.
- Ensure effective learner engagement and delivery quality.
- Coordinate internal subject matter experts and external trainers.
- Maintain training records, attendance logs, and certification documentation.
- Conduct post-training evaluations and implement continuous improvements.
Learning Content Design & Development
- Design and develop training materials, presentations, facilitator guides, workbooks, assessments, and job aids.
- Develop and maintain e-learning and blended learning programs.
- Ensure learning materials comply with organizational branding and accessibility standards.
- Review and update content based on policy, regulatory, and accreditation changes.
- Collaborate with business and clinical subject matter experts to ensure content accuracy.
Leadership Development
- Support the development and delivery of leadership and management development programs.
- Coordinate leadership assessments, coaching sessions, and development initiatives.
- Track participant progress and program effectiveness.
- Support succession planning and high-potential employee development initiatives.
- Prepare leadership development reports and recommendations.
Career Planning & Individual Development Plans (IDPs)
- Manage and monitor the organizational IDP process.
- Guide managers on development planning and career conversations.
- Support the creation of career pathways and competency frameworks.
- Consolidate IDP insights to identify organizational development priorities.
- Monitor IDP completion rates and compliance across departments.
Learning Systems, Evaluation & Reporting
- Administer the Learning Management System (LMS), including course setup, enrolments, and completion tracking.
- Maintain accurate training records and learning documentation.
- Prepare dashboards and reports on training compliance, participation, and effectiveness.
- Support internal audits, regulatory inspections, and accreditation requirements by maintaining training evidence.
- Recommend and implement continuous improvements to learning processes and systems.
Qualifications & Experience
- Bachelor's Degree in Human Resources, Learning & Development, Education, Business Administration, or a related field.
- 3-5 years of experience in Learning & Development, Training Coordination, Talent Development, or Organizational Development.
- Healthcare industry experience preferred.
- Experience in LMS administration, training facilitation, learning content design, and stakeholder management.
