The Learning Associate works collaboratively with the Country L&D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers, and Warehouse Associates to coordinate all training-related activities for the site. This role involves providing ground-level training facilitation and administrative management. The Learning Associate is crucial for maintaining compliance with operations training and ensuring that all training documentation and daily expectations are accurate, completed, and up to date.
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Key Responsibilities
- Coordinate and facilitate all training-related programs (up to but not limited to 50 members in a session).
- Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance.
- Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects.
- Create training documents; utilize various software such as Articulate 360, Photoshop, and video editing to design effective training content.
- Execute plans to close gaps in the developmental needs for individuals and groups.
- Partner with program managers and leadership teams to update training documents, implement process changes, and ensure site adoption of process changes.
- Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.
