Learning Associate

We’re expanding our Learning team within the company Operations! If you’re interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you. The Last Mile Learning Associate works with Operations Managers, Area Managers, and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned. The ideal candidate will have excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, and able to give and receive feedback effectively. Ability to follow up and meet time commitments and deadlines, is goal-oriented, and gives insight to area managers.

Key Responsibilities

• Measure Associate performance around Safety, Quality, and Productivity and apply learning tools to improve operation metrics.
• Improve associates' job-related skills; develop, maintain, and apply learning tools (methods, checklists, and skill-building agreements) to encourage associate development.
• Assist in driving the success of peak and non-peak training plans.
• Execute all standard trainer tasks as outlined on Trainer Standard Work Checklist.
• Deliver network standard training.
• Partner with Operations Leaders to evaluate and improve training processes within work areas.
• Directly coach associates to improve job performance.
• Manage training compliance to ensure accurate training records are housed correctly.