About the job
The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success of training plans and supporting the needs of the Fulfillment Center workforce.
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Responsibilities
- Willing to work flexible schedules / shifts.
- Act as a supervisor for Instructors and Peer Trainers with new hires.
- Deliver Instructor training, observation, and coaching to the MEATR standard.
- Ensure training records are kept up to date through the console.
- Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience.
- Use and analyze data on a daily basis to improve New Hire (NH) learning experience.
- Provide feedback to Instructors and Peer Trainers on their delivery and NH groups' performance.
- Complete and track all tests/audits and responses.
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements.
- Work with operations on a skill matrix to highlight gaps for critical role training.
- Support operations with the delivery of critical role training.
- Improve processes by gathering feedback and analyzing data.
- Support the recruitment of Instructors and Peer Trainers.
- Attend meetings when required and provide required information.
- Work in partnership with the agency managers to improve new hire performance.
- Support MEATR level projects with feedback and improvements.
Basic Qualifications
- Experience with written and verbal communication and presentation.
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook).
Preferred Qualifications
- Speak, write, and read fluently in English.
- Graduate/Post Graduate.
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
