The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success of training plans and supporting the needs of the Fulfilment Center workforce.
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Responsibilities
- Act as a supervisor for Instructors and Peer Trainers with new hires.
- Deliver Instructor training, observation, and coaching to the AMET Standard.
- Ensure training records are kept up to date through the console.
- Ensure AMET training materials are delivered against AMET standard and provide a positive learning experience.
- Use and analyze data daily to improve the new hire learning experience.
- Provide feedback to Instructors and Peer Trainers on their delivery and new hire groups' performance.
- Organize Instructors assignment and monitor cross-training for operations to support peak skill requirements.
- Work with operations on a skill matrix to highlight gaps for critical role training.
- Support operations with the delivery of critical role training.
- Improve processes by gathering feedback and analyzing data.
- Support the recruitment of Instructors and Peer Trainers.
- Attend meetings as required and provide necessary information.
- Work in partnership with agency managers to improve new hire performance.
- Support AMET level projects with feedback and improvements.
Work Conditions
- Willing to work flexible schedules/shifts.
