About the Role
Build and deliver practical learning programmes across the organization’s departments and branch network. Identify capability gaps, create accessible learning materials, and support managers in improving employee performance through classroom, digital, and on-the-job learning.
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Key Responsibilities
- Conduct training needs analysis using business priorities, manager input, performance information, and employee feedback.
- Create a group learning plan and training calendar covering relevant operational, service, sales, and management needs.
- Design learning programmes, facilitator guides, job aids, and digital resources with clear objectives and practical application.
- Deliver engaging workshops and blended learning; adapt methods for different roles, experience levels, and locations.
- Work with subject-matter experts to develop technical content while retaining ownership of learning design and delivery quality.
- Support consistent induction and role onboarding with HR and department leaders; equip managers to reinforce learning at work.
- Coordinate attendance, venues, learning systems, and external providers; maintain accurate training and completion records.
- Evaluate knowledge, skill application, and relevant performance changes; revise programmes based on evidence and feedback.
Experience and Qualifications
- Experience in learning and development covering needs analysis, programme design, facilitation, and evaluation.
- Experience supporting multiple locations and different business functions.
- Practical experience delivering blended learning and producing usable training materials.
- Relevant qualification or demonstrated professional capability in L&D; experience in education, retail, hospitality, or consumer services is advantageous.
