About the Job
Join our team at the company as we seek to enhance legal operations through effective process mapping and automation. You will play a critical role in bridging the gap between legal teams and technical solutions, ensuring that our workflows meet real-world legal practices. Your expertise will guide the implementation of digital tools that support compliance, efficiency, and transparency in legal processes.
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Key Responsibilities
- Requirements Gathering & Process Mapping
- Participate in discovery workshops with legal stakeholders.
- Translate legal processes (intake, matter management, contract review, litigation workflows, etc.) into clear functional requirements.
- Provide insight into legal terminology, regulatory obligations, and operational nuances.
- Support creation of process maps and user stories that reflect legal standards.
- Act as a Bridge Between Legal Teams and ServiceNow Delivery
- Serve as the domain expert to inform designers, BAs, and developers.
- Clarify legal context behind workflows, approvals, confidentiality requirements, and decision points.
- Ensure technical solutions align with real-world legal practice.
- Workflow Validation & Compliance Alignment
- Review proposed designs and configurations to ensure they reflect correct legal logic.
- Identify legal risks, compliance constraints, or mandatory steps that must be preserved.
- Validate ServiceNow LSD workflows for accuracy, completeness, and legal integrity.
- Legal Roles, Permissions & Access Control Guidance
- Advise on legal role structures (e.g., General Counsel, Paralegal, Legal Admin).
- Define access rules based on ethics, confidentiality, privilege, and jurisdictional requirements.
- Support creation of role-based access models.
- Testing & Quality Assurance (UAT Support)
- Develop test cases representing real legal scenarios and exceptions.
- Participate in User Acceptance Testing to validate legal workflows, templates, forms, and matter handling.
- Sign off on legal accuracy and operational fit.
- Documentation & Governance Support
- Assist in drafting process documentation, user guides, and legal workflow definitions.
- Support governance decisions on template management, document handling, and workflow updates.
- Advise on ongoing operational improvements post–go-live.
- Change Management & User Adoption
- Support onboarding and training of legal users by explaining system logic in legal terms.
- Help legal staff understand how ServiceNow supports compliance, workflow transparency, and efficiency.
- Act as a trusted liaison between the implementation team and legal department.
Required Qualifications
Education & Knowledge
- Bachelor of Law, or equivalent legal education.
- Strong understanding of legal operations, workflows, and terminology.
- Knowledge of legal intake processes, matter management, or contract lifecycle workflows.
Experience
- Experience working with legal departments, law firms, or legal operations teams.
- Familiarity with digital transformation or workflow automation projects (ServiceNow experience preferred but not mandatory).
- Experience aligning legal processes with operational or technical systems.
Skills
- Excellent communication, able to explain legal concepts to technical teams.
- Strong analytical and problem-solving skills.
- Ability to map legal processes and define requirements clearly.
- Understanding of confidentiality, privilege, and compliance constraints.
Preferred Qualifications
- Prior experience with ServiceNow LSD, Legal Operations technology, or legal workflow tools.
- Experience in cross-functional implementation teams.
- Knowledge of data privacy regulations impacting legal workflows (GDPR, CCPA, etc.).
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
