Level 1 ServiceNow Agent

Join our service desk support team as a Level 1 ServiceNow Agent. You will provide first-tier support for IT service requests and incidents through the ServiceNow platform.

Key Responsibilities

• Handle incoming requests and incidents via phone, email, and chat.
• Log and categorize issues in ServiceNow accurately.
• Perform basic troubleshooting and escalate unresolved cases.
• Provide users with timely updates and resolution guidance.
• Maintain documentation and adhere to defined SLAs.

Requirements

• Basic understanding of IT service desk processes.
• Familiarity with ServiceNow or similar ticketing tools is a plus.
• Customer-focused, with a helpful and professional attitude.

Work Conditions
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.