Level 2 Support Engineer – IBM

We are looking for a Level 2 Support Engineer with experience in IBM Integration technologies to support and maintain integration platforms across production and non-production environments. The role involves troubleshooting issues, managing incidents, performing deployments, and ensuring system stability.

Key Responsibilities:

• Investigate and resolve L2 support incidents and service requests.
• Perform log analysis, API validation, and SQL/database troubleshooting.
• Support IBM integration platforms, including App Connect, IIB/ESB, WebSphere, API Connect, and DataPower.
• Deploy releases to pre-production and production environments.
• Execute post-deployment verification and smoke testing.
• Work with L1, development, QA, and infrastructure teams to resolve issues.
• Document solutions and maintain support knowledge articles.

Required Skills:

• IBM App Connect (ACE)
• IBM Integration Bus (IIB) / ESB
• IBM WebSphere
• IBM API Connect
• IBM DataPower (DP)
• API Integration
• SQL (Oracle, SQL Server, PostgreSQL, MySQL)
• Git, Jenkins, CI/CD

Preferred Qualifications:

• Experience in application/integration support or production support.
• Strong troubleshooting and problem-solving skills.
• Exposure to AWS, Azure, or GCP is a plus.
• Good communication and documentation skills.

Language Requirements: Fluency in English is required; proficiency in Arabic is a plus.

Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time