Roles in this job family involve designing, solutioning, deploying, migrating, managing, and changing infrastructure services and End User Services across a variety of technologies. These include servers, storage, mainframe, networks, Active Directory, SAP basis, public and private clouds, datacenter technologies, containers, middleware, databases, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services, and Technical Service Desk.
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Essential Job Functions:
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to the implementation of infrastructure projects and assignments.
- Monitor and troubleshoot infrastructure systems to ensure reliability and performance.
- Work collaboratively with the team to enhance infrastructure effectiveness and address technical challenges.
- Support the development of infrastructure documentation, including incident logs and configuration records.
- Apply technical knowledge to address infrastructure-related challenges.
- Follow established best practices and standards in infrastructure service delivery.
- Utilize technical skills to address infrastructure issues and incidents.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 2+ years of relevant work experience in the industry, with a minimum of 1+ years in a similar role.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and technical knowledge.
- A continuous learner that stays updated with industry knowledge and technology.
Other Qualifications:
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus.
Work Conditions:
At the company, the work model prioritizes in-person collaboration while also offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. The company is committed to fostering an inclusive environment where everyone can thrive.
Language Requirements:
Not specified in the listing.
