About the Job:
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Roles in this job family involve designing, solution development, deploying, migrating, managing, and changing infrastructure services and End User Services across all related technologies. This includes, but is not limited to, servers, storage, mainframes, networks, Active Directory, SAP basis, public clouds, private clouds, data center technologies, containers, middleware, database management, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services, and Technical Service Desk.
Essential Job Functions:
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to the implementation of infrastructure projects and assignments.
- Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.
- Work with the team to enhance infrastructure effectiveness and address technical challenges.
- Support the development of infrastructure documentation, including incident logs and configuration records.
- Apply technical knowledge to address infrastructure-related challenges.
- Follow established best practices and standards in infrastructure service delivery.
- Utilize technical skills to address infrastructure issues and incidents.
Basic Qualifications:
- Bachelor’s degree in a relevant field or equivalent combination of education and experience.
- Typically, 2+ years of relevant work experience in the industry, with a minimum of 1+ years in a similar role.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and technical knowledge.
- A continuous learner who stays abreast of industry knowledge and technology.
Other Qualifications:
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus.
The company prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
