About the Role / About the Job
Monitor Closed Circuit Televisions (CCTV), perimeter alarm systems, duress alarms, and fire life safety systems to ensure that any unusual behavior or emergency situations are dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations and administer first aid/CPR as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents, releasing information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist the manager/supervisor in ensuring the insurance carrier is notified of liability situations according to designated protocol.
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Responsibilities
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; maintain confidentiality of proprietary information.
- Protect company assets and welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Read and visually verify information in a variety of formats (e.g., small print) and visually inspect tools, equipment, or machines (e.g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: Some college.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience required.
Required Qualifications
- License or Certification: CPR Certification.
- First Aid Certification.
Equal Opportunity Employer
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the diverse blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
