About the Role
The Security/Loss Prevention role involves ensuring the safety and security of guests and property through active patrols, monitoring of surveillance systems, and responding to incidents. The position requires a proactive approach to security, with responsibilities including assisting guests with room access, conducting inspections, and responding to emergencies. This role is integral in creating a safe environment for guests and staff alike, aiming to resolve disturbances and maintain smooth operations.
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Responsibilities
- Patrol all areas of the property and assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire/life safety systems.
- Lock property entrances as required and conduct daily physical hazard inspections.
- Respond to accidents; contact EMS or administer first aid/CPR as needed.
- Assist guests and employees during emergency situations and notify appropriate individuals of incidents.
- Defuse disturbances involving guests or employees, and call for outside assistance when necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Handle interruptions and complaints, and resolve safety hazard situations.
- Escort unwelcome persons from the property without disrupting operations.
- Report vehicle accidents/thefts and provide assistance using proper code responses.
- Maintain confidentiality of Security/Loss Prevention and property reports/documents, releasing information only to authorized individuals.
- Conduct investigations, gather evidence, and interview relevant parties.
- Follow all company policies and procedures and report accidents, injuries, and unsafe work conditions to management.
- Maintain professional appearance and ensure compliance with proprietary information confidentiality.
- Welcome and acknowledge guests, anticipating and addressing their service needs.
- Prepare, review, and communicate written documents accurately and completely.
- Develop and maintain positive working relationships with team members to support common goals.
- Comply with quality assurance expectations and standards.
Physical Requirements
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and over 75 pounds with assistance.
- Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
- Navigate through narrow, confined, or elevated spaces, and move over sloping, uneven, or slippery surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Respond quickly to work situations, which may involve running or jogging.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No prior related work experience is required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None necessary.
Benefits
- Opportunities for professional growth and development within the company.
- Work in a diverse environment that values unique backgrounds and experiences.
- Be part of a supportive global team aimed at providing exceptional service to guests.
This position may require additional licensing/registration depending on the state and job specifics. Candidates should be prepared to consistently embody company values and uphold the commitment to non-discrimination on any protected basis.
