About the Role / About the Job
This position involves conducting key control audits, monitoring electronic key boxes, and managing the issuance and safekeeping of master keys, radios, and beepers. Responsibilities include patrolling all areas of the property, assisting guests with room access, and monitoring Closed Circuit Television (CCTV) and alarm systems. You will respond to accidents, contact emergency services or administer first aid/CPR as required, and assist guests/employees during emergency situations. You will also notify appropriate individuals in the event of accidents, disturbances, or other incidents, and will be tasked with completing incident reports to document all Security and Loss Prevention related incidents. Additional responsibilities include resolving safety hazard situations, escorting unwelcome persons from the property, reporting to scenes of vehicle accidents or thefts, and calling for proper assistance using code responses. Completing a Loss Prevention shift summary and maintaining confidentiality of all reports/documents will also be required, along with providing necessary documentation to employees needing outside medical treatment. You will assist management in training and motivating staff, serving as a role model and ensuring assigned tasks are completed on time.
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Responsibilities
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
- Maintain a clean and professional appearance; protect company assets.
- Welcome and acknowledge all guests per company standards; anticipate and address service needs.
- Assist individuals with disabilities and ensure quality assurance expectations and standards are met.
- Speak with others using clear and professional language; prepare written documents accurately.
- Develop and maintain positive working relationships with others, supporting team goals.
- Read and visually verify information in various formats; inspect tools and equipment for defects.
- Enter and locate work-related information using computers or point of sale systems.
- Perform physical tasks including moving, lifting, carrying, and placing objects, often requiring fine motor skills and hand-eye coordination.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No prior work experience required.
- Supervisory Experience: No supervisory experience needed.
- License or Certification: None required.
Physical Demands
- Ability to stand, sit, or walk for extended periods or entire shifts.
- Capability to move at a speed necessary to respond to work situations (e.g., run, walk, jog).
- Capacity to move through narrow, confined, or elevated spaces and over uneven or slippery surfaces.
- Ability to lift, carry, push, or pull objects weighing less than or equal to 50 pounds without assistance, and objects over 75 pounds with assistance.
- Reach overhead and below the knees, including bending, twisting, and stooping.
Benefits
- Equal opportunity employer committed to providing access to opportunities for all individuals.
- A welcoming environment that values diverse backgrounds and experiences.
- Focus on associate well-being both on and off the property, with encouragement to embrace personal well-being practices.
Conclusion
This role is integral in fostering a safe and welcoming environment for guests and employees alike, requiring a proactive approach in monitoring and responding to various situations while maintaining clear communication and teamwork. If you are passionate about guest service and safety, this could be the perfect opportunity for you.
