Loss Prevention Officer

About the Job
In this role, you will play a vital part in enhancing loss prevention strategies and ensuring compliance across various store locations. You will be responsible for conducting store visits, carrying out investigations, delivering training programs, and maintaining accurate reporting to support the overall safety and security framework of the company. Your efforts will contribute significantly to reducing losses and promoting a culture of vigilance within the stores.

Key Responsibilities

1. Store Visits & LP Compliance

   • Conduct scheduled daily and weekly store visits to verify that loss prevention procedures and protocols are consistently followed.
   • Perform safety and security audits across store locations, identifying vulnerabilities and recommending corrective actions.
   • Carry out surprise cash audits to verify till accuracy and deter internal irregularities.
   • Communicate identified safety hazards and security risks to store management and the Loss Prevention Manager promptly.

2. Investigations & Incident Response

   • Lead internal theft investigations, gathering evidence and conducting structured interviews in line with company policy and legal requirements.
   • Monitor video surveillance systems to detect suspicious activity, policy breaches, and potential loss incidents.
   • Respond to security incidents in-store, managing situations calmly and escalating to relevant stakeholders where required.
   • Prepare clear, accurate investigation reports and maintain case documentation for review by the Loss Prevention Manager.

3. Training & LP Awareness

   • Deliver loss prevention training to store teams, covering LP dos and don'ts, theft deterrence, and reporting procedures.
   • Support the onboarding and development of new LP associates, ensuring they are equipped with the knowledge to perform their duties effectively.
   • Participate in LP programs and initiatives led by the Loss Prevention Manager, contributing insights from field observations.
   • Reinforce a culture of vigilance and compliance among store staff through regular communication and coaching.

4. Reporting & Cross-Functional Coordination

   • Maintain accurate records of store visit findings, audit outcomes, and incident reports for monthly review cycles.
   • Liaise with the Compliance Team, store management, and support functions to address LP concerns and implement improvements.
   • Escalate significant findings and recurring risks to the Loss Prevention Manager with supporting documentation and recommended actions.

Skills & Qualifications

• High school diploma or equivalent; additional training in security, criminal justice, or a related field is advantageous.
• 2–5 years of experience in loss prevention, security management, or law enforcement.
• Proficiency in surveillance systems, investigation techniques, and crisis management practices.
• Strong observational skills with the ability to identify risks, assess situations, and make sound decisions under pressure.
• Solid conflict resolution and critical thinking skills, with a calm and professional approach to sensitive situations.
• Familiarity with retail operations and the ability to build effective working relationships with store teams and management.
• Experience conducting structured interviews and preparing detailed, accurate investigation reports.
• Possession of relevant certifications such as a security guard license, CPR/First Aid, or law enforcement credentials is preferred.
• Ability to work flexible hours including evenings, weekends, and across multiple store locations as required.
• Good written and verbal communication skills, with the ability to present findings clearly to varied stakeholders.

Benefits of Joining
At the company, you’ll be part of a vibrant, multicultural community powering some of the world’s most loved brands across markets. It’s a place where every day brings new opportunities to learn, collaborate and make an impact, whether that’s creating exceptional experiences for our customers, bringing new ideas to life, or taking your career in a new direction. We give our people the opportunity to take ownership, grow through experiences, and work alongside diverse talent while being part of a business that is constantly evolving. Come grow with us, shape what’s next, and make your mark.