About the Role
In this position, you will patrol all areas of the property, assist guests with room access, and monitor surveillance systems, including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. Your responsibilities also include locking property entrances as required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR as needed. You will assist guests and employees during emergencies and report any incidents such as accidents, attacks, or disturbances. Defusing situations and escorting unwelcome individuals off the property while ensuring smooth operations are also essential parts of your role. You will be expected to complete detailed incident reports, handle interruptions and complaints, and maintain the confidentiality of all security-related documents.
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Responsibilities
- Patrol all areas of the property and assist guests with room access.
- Monitor Closed Circuit Televisions and alarm systems.
- Lock entrances and conduct daily physical hazard inspections.
- Respond to accidents and administer first aid/CPR as needed.
- Assist during emergencies and document incidents in reports.
- Defuse disturbances and call for outside assistance when necessary.
- Escort unwelcome individuals from the property.
- Report vehicle accidents and thefts, and complete a Loss Prevention shift summary.
- Maintain confidentiality of security reports and release information only to authorized parties.
- Conduct investigations and interviews related to incidents.
- Comply with all company policies and procedures regarding safety, reporting accidents, and maintaining professionalism.
- Welcome guests and address their service needs; communicate clearly and engage positively with coworkers.
- Ensure a clean and professional appearance and complete safety training as required.
- Perform physical tasks including moving, lifting, and inspecting equipment in various environments.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: 2 years.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
- Ability to stand, sit, or walk for extended periods and lift objects weighing up to 50 pounds without assistance, and over 75 pounds with assistance.
- Must be able to perform various physical tasks and navigate diverse environments including stairs, uneven surfaces, and confined spaces.
- Read and verify information accurately in different formats and communicate effectively in writing and speech.
Preferred Qualifications
- Some states may have additional licensing or registration requirements for this position.
Company Commitment
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity while fostering an environment that values diversity in backgrounds. Our mission is to ensure that associates’ unique qualities are recognized and celebrated. We commit to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
