About the Role
As a Security/Loss Prevention Associate, you will play a crucial role in ensuring the safety and security of guests and property. You will patrol the premises, assist guests with room access, monitor security systems, and respond to emergency situations. Additionally, you will handle interruptions and disturbances, complete incident reports, and conduct investigations when necessary, all while maintaining professionalism and confidentiality.
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Responsibilities
- Patrol all areas of the property.
- Assist guests with room access.
- Monitor Closed Circuit Television and perimeter alarm systems, duress alarms, and the fire life safety system.
- Lock property entrances when required.
- Conduct daily physical hazard inspections.
- Respond to accidents, contact EMS, or administer first aid/CPR as required.
- Assist guests and employees during emergency situations.
- Notify appropriate individuals in the event of accidents or incidents.
- Defuse guest/employee disturbances and call for outside assistance if necessary.
- Complete incident reports and document all Security/Loss Prevention related incidents.
- Handle all interruptions and complaints, resolving safety hazard situations.
- Escort unwelcome persons from the property without disrupting operations.
- Report to scenes of vehicle accidents or thefts.
- Complete a Loss Prevention shift summary and daily activity report.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents, releasing information only to authorized individuals.
- Conduct investigations and gather evidence, including interviews with relevant parties.
- Follow all company policies and procedures and report accidents, injuries, and unsafe conditions to the manager.
- Ensure uniform and personal appearance are clean and professional.
- Speak clearly and professionally in all communications.
- Develop and maintain positive working relationships with others and support team goals.
- Enter and locate work-related information using computers and/or point of sale systems.
- Move at the required speed to respond to work situations, including running or walking when necessary.
- Stand, sit, or walk for an extended period, and lift objects weighing up to 50 pounds unassisted.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No prior work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
- Some states may have additional licensing/registration requirements to be considered for this position.
- Ability to read and visually verify information in various formats, including small print.
- Capable of visually inspecting tools, equipment, or machines to identify defects.
- Physical ability to move, lift, carry, push, pull, or place objects weighing in excess of 75 pounds with assistance.
- Ability to navigate through confined or elevated spaces and over sloping, uneven, or slippery surfaces.
Benefits
- Opportunity to join a global team within a portfolio of brands.
- Environment that values diversity and inclusion, welcoming all associates.
- A commitment to non-discrimination on any protected basis, including disability and veteran status.
- Potential for personal and professional growth in a supportive team environment.
