ABOUT THE ROLE
At the company, treating guests exceptionally starts with the way we treat our associates. We are seeking talented individuals to join our amazing family and, in return, we offer you numerous benefits and opportunities.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
RESPONSIBILITIES
- Patrol all areas of the property, secure rooms, and assist guests with room access.
- Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits.
- Monitor Closed Circuit Televisions and alarm systems.
- Authorize, monitor, and document access to secured areas.
- Assist guests/employees during emergency situations and respond to accidents; contact EMS or administer first aid/CPR as required.
- Gather information and complete reports while maintaining confidentiality.
- Defuse disturbances in accordance with company policies and procedures; resolve safety hazard situations.
- Handle interruptions and complaints; escort unwelcome persons from the property.
- Ensure compliance with alcoholic beverage control laws.
- Provide proper paperwork to employees.
- Assist management in training, motivating, and coaching employees; serve as a first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
- Ensure uniform and personal appearance are clean and professional while maintaining confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs.
- Develop and maintain positive working relationships with others; support team goals.
- Ensure adherence to quality expectations and standards.
- Some states may have additional licensing/registration requirements to be considered for this position.
- Read and visually verify information in a variety of formats; visually inspect tools, equipment, or machines.
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Stand, sit, or walk for an extended period or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Perform other reasonable job duties as requested by Supervisors.
REQUIREMENTS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
BENEFITS
- An amazing career opportunity with global potential across our extensive portfolio of hotels.
- Learning opportunities with some of the best professionals in the region.
- Commitment to promote from within as opportunities arise, facilitating career progression aligned with training and promotion schedules.
- Competitive salary with excellent benefits including accommodation, meals on duty, and transportation.
- World-class training and development, including leadership development programs.
- Recognition programs and discounted accommodation in over 8,000 hotels worldwide.
- Discounted food & drink in all our restaurants and bars, and discounts for friends and family.
- Unlimited career opportunities (Internationally and locally).
- Medical and life insurance.
- Amazing support to provide all the tools required for day-to-day tasks.
