About the Job
As a property patrol officer, you will be responsible for maintaining the safety and security of the hotel environment. Your duties will include patrolling all areas of the property, securing rooms, and assisting guests with room access. Additionally, you will conduct emergency response drills, daily physical hazard inspections, and monitor security systems to ensure guest and employee safety. You will respond to emergencies, gather information, complete reports, and manage disturbances in accordance with company policies. You will also play a vital role in guest relations by assisting during emergencies, responding to complaints, and escorting unwelcome individuals from the property.
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Key Responsibilities
- Patrol all areas of the property and secure rooms
- Assist guests with room access
- Conduct emergency response drills and daily safety inspections
- Monitor Closed Circuit Television and alarm systems
- Authorize and document access to secured areas
- Respond to accidents and contact EMS or administer first aid/CPR as needed
- Gather information and complete incident reports
- Defuse disturbances according to company policies
- Maintain confidentiality of reports/documents
- Comply with alcoholic beverage control laws
- Assist management in training and coaching employees
- Report accidents, injuries, and unsafe conditions to management
- Maintain a professional appearance and protect company assets
- Welcome and acknowledge all guests, anticipating their needs
- Communicate professionally and maintain positive working relationships
- Perform physical tasks such as lifting, carrying, and moving objects, as well as standing or walking for extended periods
Job Requirements
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: Minimum of 2 years of related work experience
- Supervisory Experience: Minimum of 1 year of supervisory experience
- License or Certification: None required
- Mandatory to be a UAE national
Work Environment and Physical Demands
- Ability to move at a speed required to respond to emergency situations
- Tasks may include standing for long periods, lifting up to 50 pounds without assistance, and moving heavier objects with assistance
- Ability to navigate various surfaces, including sloping and uneven areas, as well as confined or elevated spaces
- Fine motor skills and hand-eye coordination for manipulating objects
Benefits
- Join a team dedicated to equality and opportunity
- Enjoy a work environment where diverse backgrounds are valued and celebrated
- Be part of a luxury hotel experience with a commitment to exceptional service
By joining this team, you will take on an important role within an ambitious and empowered workforce that is committed to providing outstanding service and creating exceptional experiences for all guests.
