About the Role
The Loyalty Partnerships Officer supports the execution and ongoing management of the loyalty partnership strategy across a diverse portfolio of partners. This role encompasses the end-to-end partnership lifecycle, from onboarding and implementation to ongoing operations, commercial activation, and performance monitoring. It requires close collaboration with both internal and external stakeholders to ensure seamless partner operations, support growth initiatives, and continuously enhance the member experience.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The position emphasizes operational excellence, partner performance, campaign execution, process automation, and system enhancements, as well as supporting key administrative, financial, and contractual processes. Core collaboration with internal stakeholders, including Finance, Legal, Procurement, Marketing, Technology, and Member Services, as well as external partners and technology providers, is essential.
Accountabilities
- Support the onboarding and implementation of loyalty partnerships, coordinating operational, commercial, and administrative activities with internal stakeholders and external partners.
- Support partnership launches and strategic initiatives to enhance the member proposition and drive engagement and commercial value.
- Track and report partnership performance, including member engagement, accrual and redemption activity, campaign results, and key commercial KPIs.
- Manage billing, reconciliation, and business-as-usual (BAU) activities across the assigned portfolio, ensuring timely resolution of discrepancies and member-related matters.
- Manage regular partner and stakeholder engagement, including operational reviews and commercial and marketing initiatives such as accrual and redemption campaigns.
- Support system implementations, testing, and operational improvements, coordinating with relevant stakeholders and partners to resolve issues and drive automation.
- Monitor and optimize partnership operations, including accrual/redemption processes, data and file exchanges, service level agreements (SLAs), and process documentation to ensure effective governance and business continuity.
Qualifications
- Bachelor’s degree in business administration, marketing, information systems, or a related field.
- Minimum 3-5 years’ experience in a loyalty program, preferably within the aviation industry.
- Ability to manage multiple priorities and stakeholders, and work effectively in a fast-paced environment.
- Strong data analysis, problem-solving, communication, and collaboration skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with airline and loyalty systems is a plus.
Job Posting Close Date
26th November 2026
Additional Information
The organization is shaping the future of global aviation. From its hub in Abu Dhabi, it connects people across continents and cultures while driving its ambition to double its fleet, expand its network, and grow its talent for a new era of excellence.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the organization. It will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
