M365 and M365 Security Cloud Solution Architect

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.

Location
Multiple Locations, Morocco + 2 more

Work Conditions

• 2 days / week in-office
• Travel: 0-25%
• Employment type: Full-Time

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Fluent in English, Arabic, French, or German; any third language is appreciated.
• Relevant experience working in a customer-facing role and with Customer success teams.
• Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
• Exceptional verbal and written communication skills and fluency in English and any of the following languages: French, German, Italian, Spanish.

Responsibilities

• Be a trusted advisor driving Adoption and change management as well as business value through AI Transformation.
• Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes.
• Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot.
• Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Drive positive Customer Satisfaction by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes.
• Engage in relevant communities to share expertise and prioritize IP re-use to help accelerate your customer’s AI transformation journey.

Additional Information

• Drive M365 adoption and enable end-user adoption of Copilot.
• Deliver Microsoft services for M365 through Unified support contract.
• Support technical issues by working with product groups and provide feedback and product insights.
• Passion for new innovative technology and a desire to drive customer transformation.
• Ability to work with different cultures and customers, with strong presentation skills.